Onboarding Training Manager

Playlist

18h

About The Position

You'll guide new Playlist customers through their software journey, and lead the
training process to fully prepare them for launch. Acting as their trusted partner,
you'll lead virtual training sessions and guide them through learning about each
feature of the platform. You will facilitate their learning experience on our LMS
platform and update educational materials as necessary. You'll troubleshoot
challenges and provide support to help each client develop confidence to operate
their businesses successfully on our platform.

Requirements

• 5+ years of customer service, teaching or training experience in a client-facing role
• Strong time management skills with the ability to prioritize and organize your workload effectively Experience with Learning Management Systems or designing training programs is strongly preferred
• Comfortable conducting virtual meetings and building rapport on camera via video conferencing tools
• Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
• Familiarity with database and internet-based software, including Microsoft Outlook, Excel, and Word
• Skilled in online communication tools such as email, chat, and video platforms like Zoom or Google Meet
• Knowledge of current industry practices and technology trends that impact customer success

Responsibilities

• Manage the onboarding training experience for assigned customers, delivering education and support through virtual video sessions and LMS guidance.Gather customer feedback and questions in order to facilitate and improve the training process
• Collaborate with Product and Operations teams to build and improve product feature documentation and educational materials and videos
• Train customer support and operations staff on the LMS platform and manage the coordination and configuration of training sessions for the Brands and studios onboarding onto our platform
• Build trust and confidence by sharing your firsthand knowledge of Playlist products, services, and processes
• Proactively follow up with customers to ensure engagement, answer questions, and support their progress
• Schedule ongoing training sessions as needed to reinforce learning and drive adoption
• Stay current on Playlist software, industry trends, and best practices through continuous learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed