Training and Communications Consultant

Caterpillar Inc.•Peoria, IL

7d•$112,710 - $169,060

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Develops and delivers training programs for dealers and customer facing employees to maintain and improve their job skills; consulting business units and dealers on training and communication needs. The Cat® Foresight and Cat Inspect Communications and Engagement team is seeking a talented and motivated trainer and communicator. This role will develop and deliver training modules and courses for dealers and customer facing employees to maintain and improve their job skills.

Requirements

Training and Development: Extensive knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Effective Communications: Extensive knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Nice To Haves

Typically, a bachelor’s degree or higher in Education.
An understanding of Instructional Design and the ADDIE model.
Experience and proficiency in data analysis.
Field experience in Marketing/Communications.
Teaching experience (typically 3+ years).
Fluency in Spanish or French is a plus.

Responsibilities

Developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.
Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
Analyzing and interpreting data, providing detailed observations and insights and recommending actions to take based on insights.
Gathering and evaluating information relevant to a given topic, present conclusions and alternatives in the context of business goals