Training Administrator

COR Partners•Dallas, TX

54d

About The Position

SUMMARY OF JOB PURPOSE: The Training Administrator is responsible for supporting the delivery of training programs, reporting, course enrollments/cancellations, and general administrative support of the training department. Eberl is a people-centric organization powered by technology and compassion for others, with a culture built on a continuous improvement mindset. We’re the industry’s trusted partner in providing innovative and reliable services through a full-spectrum e-suite of claims handling solutions. Our strength and success as a company depends on each individual member of our team. That’s why we operate under the same philosophy with the people inside our company, as we do with our partners. We treat every team member with empathy and focus on their individual success and growth. Empowering our people is the key to our continued history of providing best-in-class claims support when our partners need us.

Requirements

High school diploma required; college coursework or associate’s degree desired.
Customer service and administrative experience preferred.
Data entry experience strongly desired.
Ability to handle high call and email volume.
Driven to deliver outstanding customer service.
Must be detail oriented and able to multi-task.
Strong organizational skills and ability to prioritize.
Team-player as well as ability to work independently.
Strong communication skills, with an ability to communicate with people at different levels and backgrounds.
Ability to have some schedule flexibility during busy times.
Excellent computer skills and proficiency in in Microsoft Office suite, including Excel, Word Sharepoint,and Teams.

Responsibilities

Schedule and administer class enrollments including monitoring participation numbers, and communicating with students
Create courses using appropriate Learning Management System and database
Order and prepare class materials, and ensure classes are set up for success
Ensure that Learning Management System training records are up to date
Produce Excel reports for clients and management coordinating multiple data sources utilizing V-Lookup and pivot table functions
Book accommodation for facilitators and participants, if required and manage lodging partnerships.
Respond to learner queries via phone or email.
Maintain training facility vendor relationships such as supplies, vending, custodial, etc.
Primary point of contact for building scheduling and access for the training department and overall operations
Support marketing activities to promote courses and programs in the community.
Perform a variety of administrative tasks.
Assist staffing department as needed during times of high volume.