Trainer (Chicago)

Luigi Lavazza S.p.A.

1d•Hybrid

About The Position

ABOUT THE GROUPFrom a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea. Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.JOB OVERVIEWThe Training team at Lavazza North America plays a critical role in building coffee expertise, reinforcing brand standards, and supporting customer success across our foodservice and distributor partners. The team delivers immersive, hands-on education that elevates product knowledge, in-cup quality, and overall customer experience while strengthening long-term brand loyalty and commercial performance. Lavazza Trainers in North America will be supported to achieve and maintain Specialty Coffee Association (SCA) Authorized Specialty Coffee Trainers (AST) certification -company sponsored The Regional Trainer is responsible for planning and delivering technical, product, and experiential training for customers, partners, and internal teams. This role operates as a field-facing brand ambassador, supporting new account openings, equipment installations, and ongoing quality assurance through structured training and follow-up. The Trainer works closely with Sales, Operations, and Technical Services to ensure Lavazza standards are consistently executed and to identify opportunities to grow customer satisfaction and incremental revenue. Work location: Chicago, IL Work model: Remote – some weekend work required, flexible to maintain a 5-day workweek Travel requirement: 50% minimum both nationally and some abroad (passport required) #LI-AH1

Requirements

Bachelor’s degree in Hospitality, Business, Culinary Arts, Foodservice Management, or related field, or equivalent professional experience
3–5 years of experience in coffee training within the foodservice/hospitality industry with customer-facing operational roles
Experience delivering group training or facilitation in a professional or customer-facing environment
Working knowledge of coffee preparation methods, espresso equipment, and beverage service standards
Ability to coordinate across sales, operations, and technical teams to support customer implementations
Proven track record of successfully managing multiple priorities in a fast-paced work environment
Strong verbal communication and presentation skills in front of small and large groups
Highly motivated, self-directed, and results driven
Must be able to sit, stand, bend, lift up to 25 pounds

Responsibilities

Deliver coffee, product, equipment, and quality standards training for customers, distributors, and internal teams to support new account openings and ongoing customer success.
Manage all Training Center operations, including equipment calibration and maintenance, inventory management, and training scheduling and facilitation.
Act as a Lavazza Brand Ambassador by consistently modeling brand values, reinforcing coffee culture, and ensuring adherence to Lavazza beverage and food recipe standards.
Coordinate with distributors, sales managers, third-party vendors, and internal partners to assess training needs, support equipment installations, and ensure customer readiness.
Support sales initiatives by participating in promotions and driving incremental revenue through product introductions, upselling, and certification of in-cup quality.
Represent Lavazza at trade shows, exhibitions, sponsored events, and PR activations by training staff and delivering brand-aligned customer experiences.
Provide ongoing account support through quality assurance visits and follow-up training to ensure customer satisfaction, consistency with brand standards, and long-term loyalty.