Clinical Trainer and Support Specialist - Chicago

Accordance Search Group • Chicago, IL

6d • Remote

About The Position

Reporting to our Clinical Training and Development Manager, you'll embark on nationwide adventures, with up to 60% travel across the U.S. This role offers the flexibility of remote work, allowing you to change in patient care from your home office! Responsibilities Lead successful onboarding and training both remotely and in-person, ensuring top-notch customer satisfaction. Offer timely customer and technical support to maintain user confidence and smooth operations. Monitor and enhance scan quality through proactive customer engagement and training interventions. Showcase imaging products through virtual or in-person demos, driving sales and expanding our reach. Assist in crafting engaging training materials and programs for users and internal teams. Collaborate cross-departmentally to pinpoint training needs and enhance product usability. Capture and report customer feedback, fueling ongoing product improvements. Contribute to broader product enhancement efforts, particularly in usability.

Requirements

• Bachelor's degree in Applied Sciences, Science, or Health Sciences, or a related field.
• 1+ years of experience in medical training or education, with practical medical imaging exposure.
• Demonstrated ability to engage effectively with medical professionals.
• Willingness to travel up to 60% within the U.S., ability to travel to Canada on occasion.
• US citizen or permanent resident.
• Valid driver's license and passport.
• Exceptional communication, analytical, and problem-solving skills.
• Self-starter who thrives in autonomy and adapts readily to evolving demands.
• Proficient in the Microsoft Office suite and adept with email and calendar tools.

Nice To Haves

• Proficiency in ultrasound imaging is advantageous.
• Experience using a CRM system is an asset.

Responsibilities

• Lead successful onboarding and training both remotely and in-person, ensuring top-notch customer satisfaction.
• Offer timely customer and technical support to maintain user confidence and smooth operations.
• Monitor and enhance scan quality through proactive customer engagement and training interventions.
• Showcase imaging products through virtual or in-person demos, driving sales and expanding our reach.
• Assist in crafting engaging training materials and programs for users and internal teams.
• Collaborate cross-departmentally to pinpoint training needs and enhance product usability.
• Capture and report customer feedback, fueling ongoing product improvements.
• Contribute to broader product enhancement efforts, particularly in usability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees