Trainer (VIP Guest Services Operations and Compliance) - PS DFW

Extime PS LLC • El Segundo, CA

17d • $68,000 - $72,000 • Onsite

About The Position

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS. The Airport Development and Training department is based out of PS Corporate Headquarters in Los Angeles, California. PS Trainers can be based at PS HQ or at any PS location. This opportunity is based in DFW. Applicants must be based in or willing to relocate to Dallas (DFW). This dynamic role supports the Head of Training & Standards in new hire training, assisting new associates with their integration into the company, department, and their roles. The post-holder is also responsible for job certification and remediation for experienced associates using training programs, best practices, and job aids developed and approved by PS headquarters. This role requires strong attention to detail, adept leadership skills, and excellent written and verbal communication. Based primarily on site at DFW, but required to work at all PS locations, with significant travel at times (up to 50%). The successful candidate will work in the DFW operation when there are no training needs with oversight from the local leadership team. When involved in training program development and delivery, this will be under the direction of the Head of Training.

Requirements

• Pass a pre-employment drug screening + background check.
• Must meet all requirements at all PS locations to obtain airport IDs and required icons; Driver, Escort, CBP etc.
• In-depth knowledge of PS and airlines’ operations.
• Proficient in oral and written communications at all levels.
• Strong planning & organization skills.
• Must have excellent people skills.
• Must have excellent customer service skills.
• IT capabilities; MS Office.
• Maintain a flexible schedule to accommodate training needs and schedules.
• Must be able to travel up to 50% to various PS locations.
• Training Demonstration during interview: Candidate must provide a 10-minute training/instruction on a topic of their choice during the in-person interview.

Nice To Haves

• Experience in a leadership or training role is preferred.
• Previous luxury hospitality or VIP airport experience is a plus.

Responsibilities

• Delivers training for Associates at all PS locations, according to their department, operational needs, individual skillset, and availability, with a primary focus on Operations Associates.
• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to PS core mission and values.
• Promotes PS training culture and commitment to safety and compliance with all Airport Safety Regulations, FAA, and airline policies.
• Manage expectations of new hires, providing a seamless integration into the company.
• Identifies Associates strengths and learning challenges, adjusting training and instruction to accommodate different learning and performance needs.
• Provides real-time feedback, providing corrective instruction in a thoughtful and constructive manner.
• Documents trainees’ performance.
• Provides recurrent training and job certifications as determined by department needs.
• Provides remedial training to address gaps in learning and substandard work performance.
• Helps create content to populate and maintain the Learning Management System (LMS).
• Regularly functions in and supports the general operation when not conducting training activities.

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses if applicable
• Unlimited PTO
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees