Trainer & Quality Assurance Supervisor

ServiceMaster by McCann • Defiance, OH

1d

About The Position

At ServiceMaster Clean, we don’t just clean—we deliver peace of mind. The Trainer & Quality Assurance Supervisor plays a critical role in upholding our brand standards by ensuring all service partners are properly trained, supported, and consistently delivering high-quality results. This position is hands-on and focused on coaching, inspecting cleaning after training, and continuously improving performance across all assigned accounts.

Most importantly, one must ensure the core values of the ServiceMaster Brands:

Honor God in All We Do
Help Our Team Develop
Build Client Relationships
Grow Profitably

Requirements

• Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching
• Must be able to lift and/or carry up to 25lbs.
• Ability to differentiate between cleaning products and uses
• 1-2 years’ supervisory experience
• Will provide on the job training to those with strong work ethics and willingness to learn.
• The ability to be flexible and work at a fast pace in a multi-tasked job is a must.
• Contribute to a positive work climate with a pleasant attitude
• Contribute to the overall team effort including being in uniform, dependable and on time
• Treat all co-workers and customers with courtesy and respect
• Must have valid driver’s license
• Strong leadership and coaching ability with a team-first mindset
• High attention to detail and commitment to quality
• Excellent communication and problem-solving skills
• Ability to work independently and travel between multiple job sites
• Flexible schedule (may include evenings or weekends)

Responsibilities

• Train new hires and current service partners on ServiceMaster cleaning standards, procedures, including proper dilutions, and safety protocols.
• Performing routine quality inspections after training is complete at assigned facilities to ensure expectations are met or exceeded
• Address customer concerns and complaints promptly, professionally, and with a solutions-focused mindset
• Review failed inspections with employees and provide hands-on retraining and coaching
• Demonstrate proper cleaning techniques and reinforce best practices in the field
• Partner with HR/ management to develop corrective action plans and improve overall service delivery
• Ensure compliance with all company policies, safety standards, and OSHA regulations
• Build positive relationships with team members

Benefits

• Company car
• Company parties
• Free uniforms
• Opportunity for advancement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed