Trainer, Blink Customer Service , Learning Experience Team

Amazon • Hawthorne, CA

5d • Remote

About The Position

The Learning Experience Team is seeking an experienced facilitator to deliver
exceptional training experiences that drive operational excellence and customer
service quality for our remote customer service associates. This role is
essential for maintaining the highest standards in training delivery while
ensuring consistency across all training locations. The Training Specialist
serves as a subject matter expert, educator, and mentor responsible for
delivering customized training programs aligned with Blink's processes and
customer service standards. This individual will directly train remote customer
service associates while certifying and quality-assuring third-party site
trainers to maintain consistent training standards across all locations.

Our team is dedicated and responsible for the learning development and delivery
of Blink Customer Support associates. We design, create and deliver learning
solutions to enhance associate knowledge around our products and services to
provide a world class customer experience. We offer learning programs that
support new hire onboarding, product knowledge, troubleshooting, and the
customer experience.

Requirements

• Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification
• Proven track record delivering virtual training programs
• Strong understanding of adult learning principles and instructional best practices
• Excellent communication and presentation skills
• Proficiency with virtual training platforms and learning management systems
• Ability to assess learner performance and provide constructive feedback

Nice To Haves

• Experience training customer service or operations teams
• Train-the-trainer certification or experience
• Familiarity with Blink or technical troubleshooting
• Experience working with third-party vendor partners

Responsibilities

• Facilitate engaging, interactive training sessions for remote customer service associates
• Deliver customized training programs that align with Blink's operational processes and customer service excellence standards
• Adapt training approaches to meet diverse learning styles and needs
• Maintain expert-level knowledge of Blink's systems, processes, and procedures
• Certify and quality-assure trainers across third-party sites to ensure consistent training delivery
• Conduct train-the-trainer sessions and provide ongoing coaching support
• Monitor and evaluate third-party trainer performance against established standards
• Provide feedback and development plans to improve trainer effectiveness
• Serve as a trusted resource and mentor for trainees and fellow trainers
• Identify training gaps and recommend program enhancements
• Contribute to curriculum development and training material updates
• Stay current on adult learning principles and innovative training methodologies

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed