Trainer, Account Management

Navitus Health Solutions, LLC

9d•Remote

About The Position

Navitus Health Solutions is seeking an Account Management Trainer to join our team! The Account Management Trainer is a highly motivated professional with at least 2 years of successful experience in training or adult learning. While proficiency and deep knowledge of policies, procedures, tools, and applications are essential, these can be acquired over time. The Trainer is responsible for developing learning content, creating departmental training programs, drafting training schedules, and executing tactical and operational tasks to meet the training needs of Account Management team members. Is this you? Find out more below!

Requirements

Associate’s degree in business or education or equivalent work experience is required. Bachelor’s degree is preferred.
2+ years of experience in training, adult education or mentoring role.
Knowledge of pharmacy benefits management, insurance, or health care industry.
Training in process improvement techniques.
Ability to work independently and prioritize work to meet a need.
Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

Create, maintain, and execute an engaging curriculum for onboarding Navitus Account Management professionals and continuous learning for current associates at all levels (entry, mid, and professional).
Utilize a variety of instructional methods, including simulations, team exercises, workshops, guided discussions, technical manuals, handouts, visual aids, and videos.
Lead process documentation for the Customer Success organization including creation, maintenance, storage and organization of all work instructions and related items
Provide one-on-one performance coaching and milestone reporting to support, mentor, and monitor the progress of new Account Management team members.
Serve as a resource expert for staff on questions and troubleshooting related to Navitus tools and applications (e.g., CRM, Navi-Claim, Navi-Gate 3D, Compass, Portals) and their functional capabilities as they pertain to Account Management.
Participate in Navitus process improvement projects to enhance training effectiveness and efficiency.
Develop and maintain an intuitive and comprehensive knowledge repository using effective combinations of lists, libraries, and links on the Account Management Intranet site.
Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
Other duties as assigned