Trade School Training Program Experience Coordinator

Goodwill Industries of the Southern Piedmont•Charlotte, NC

About The Position

SUMMARY Provides training program and administrative support for Trade School program participants and Goodwill Team Members by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important. Facilitates and manages the Trade School application processes, schedules internal and external training program participants, provides access to training program materials, responds to training program participant needs, inquiries of Trade School offerings, and provides technical and administrative support as needed. Administers required online assessments as prescribed for Trade School programming and communicates results to program applicants. Refers to program applicants to additional resources as needed. Leads outreach and recruitment efforts to promote Trade School programs through information sessions, tours, career fairs, community events, and partner workshops. Maintains a centralized tracking system to monitor inquiries, applications, follow ups, event attendance, and conversion outcomes. Produces regular outreach reports summarizing lead sources, event performance, follow up activity, and enrollment trends to inform recruitment strategies and improve participant experience. Provides internal and external Trade School correspondence and communicates all course information and logistics in a written format or in a virtual environment utilizing technologies. Generates and analyzes reports to monitor training program participant progress on a weekly basis. Communicates updates to training program participants, instructors, coaches, managers and stakeholders as required by each program. Communicates any Trade School Program changes across the organization to ensure all Goodwill communication channels have the most updated information. Partners with the Marketing team to ensure accurate information is displayed on Goodwill’s website and social media communications. Provides required updates to Trade School program participant accounts in designated databases to include registration, assessment scores, progress updates, completions, and certifications. Administrator of the Learning Management System. Supports major functionalities of the LMS such as supporting course owners with course build, training new course owners on course management, creating training resources for new users, back end LMS administration, reporting, troubleshooting and general LMS support. Partners with IT and LMS vendor as needed. Compiles and prepares additional reports as needed, in partnership with Impact team. Assists with projects as needed. Follows the Rights of Participants and CARF standards.

Requirements

Associate's degree and two years’ providing training program coordination and support; or the equivalent combination of education and experience.

Responsibilities

Facilitates and manages the Trade School application processes, schedules internal and external training program participants, provides access to training program materials, responds to training program participant needs, inquiries of Trade School offerings, and provides technical and administrative support as needed.
Administers required online assessments as prescribed for Trade School programming and communicates results to program applicants. Refers to program applicants to additional resources as needed.
Leads outreach and recruitment efforts to promote Trade School programs through information sessions, tours, career fairs, community events, and partner workshops.
Maintains a centralized tracking system to monitor inquiries, applications, follow ups, event attendance, and conversion outcomes.
Produces regular outreach reports summarizing lead sources, event performance, follow up activity, and enrollment trends to inform recruitment strategies and improve participant experience.
Provides internal and external Trade School correspondence and communicates all course information and logistics in a written format or in a virtual environment utilizing technologies.
Generates and analyzes reports to monitor training program participant progress on a weekly basis. Communicates updates to training program participants, instructors, coaches, managers and stakeholders as required by each program.
Communicates any Trade School Program changes across the organization to ensure all Goodwill communication channels have the most updated information. Partners with the Marketing team to ensure accurate information is displayed on Goodwill’s website and social media communications.
Provides required updates to Trade School program participant accounts in designated databases to include registration, assessment scores, progress updates, completions, and certifications.
Administrator of the Learning Management System. Supports major functionalities of the LMS such as supporting course owners with course build, training new course owners on course management, creating training resources for new users, back end LMS administration, reporting, troubleshooting and general LMS support. Partners with IT and LMS vendor as needed.
Compiles and prepares additional reports as needed, in partnership with Impact team.
Assists with projects as needed.
Follows the Rights of Participants and CARF standards.