Trade Program Manager

The Container Store Inc.•Coppell, TX

2d•Remote

About The Position

The Trade Program Manager is responsible for driving Trade customer experience and sales through The Container Store Trade program. This position updates program offerings to remain relevant and drives program engagement with Professional Partners in Trade. This position partners with Technology, Buying, Organizing Programs, Marketing, and Store teams to execute the programs while driving program awareness and success. This position may also interface directly with business and professional customers to foster mutually beneficial relationships and support program initiatives. This is a full time, salaried position.

Requirements

College degree required
Demonstrated aptitude for building and maintaining effective relationships
Attention to detail and excellent reporting and documentation skills
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Strong computer skills: proficiency in Outlook, Excel, Word, and PowerPoint
Ability to work effectively and efficiently from a remote location based on the Company Telecommuting Policy
Position can be based in Dallas Ft. Worth metroplex or work remotely but must be available to attend meetings as needed in the corporate office located in Coppell, TX
Ability to work in a constant state of alertness and a safe manner
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Knowledge of industry business and passion for following trends in the industry
Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Possesses focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Nice To Haves

Experience in the Custom Closet and Storage industry and/or working with design professionals is highly desired
Salesforce systems experience a plus
Ability to travel up to 10% based on the business needs

Responsibilities

Evaluates and refreshes Trade Program initiatives to maintain relevance and engagement, including the Trade administration portal and application process, and reporting metrics
Supports the Trade program, including external communication, and internal communication and supports company initiatives and selling strategies
Facilitates store education on program offerings, and partners on collaboration and leverage across areas to drive leads, sales, and customer experience
Responsible for Trade program membership roster, application and approval process, and email opt-outs; ensures team responds to all inquiries and questions within the required time limit
Responsible for Trade Program administrative duties including Tax-Exempt enrollment and Designer and Trade program sale reconciliations
Supports Design Specialists with Design, feedback, and suggestions to assist with being relevant to the Trade Industry
Actively participates in professional organizations and events as requested
Gathers, reports, and communicates customer and partner feedback on service, program benefits, and customer experience; addresses any customer or partner complaints
Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates
Maintains knowledge of and ensures compliance with company policies and procedures
Consistently arrive promptly to work the assigned schedule
Maintain discretion related to all confidential/sensitive company and customer or partner information
Perform other tasks and duties, as required

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.