EES Program Manager - Trade Ally Network, Residential

Puget Sound Energy•Bothell, WA

About The Position

PSE’s Customer Energy Management team is looking for a program manager to support the recruitment and management of contractors and trade allies focused on the installation of HVAC, water heating, and weatherization (insulation and windows) products in residential applications. This position supports PSE’s Trade Ally Network, Customer Energy Management and Demand Response/Flexibility teams. Develops and manages strategic design and delivery of energy programs to PSE customers. Participates in all relevant program planning exercises including (but not limited to) goal setting, budget planning, market research, evaluation activities, and business case development. Identifies opportunities for continuous improvement in order to better serve our customers through innovative program design and implementation. Supports efforts around program marketing and outreach campaigns for successful customer engagement. Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Requirements

5 years of experience in a program coordination and/or management
Demonstrated experience managing a project or portfolio of projects including scope, budget, forecasting, dependencies, schedule, and risks
Excellent communication skills including verbal, written, and presentation
Computer skills and aptitude, advanced-level knowledge of MS Word, Outlook, Excel and PowerPoint
Ability to bring together various resources to work collaboratively and identify integration opportunities
Demonstrated ability to analyze and provide solutions to complex problems
Experience coordinating and managing relationships with outside vendors
Demonstrated experience creating and implementing quality control processes
Experience with trade organizations and/or community outreach
Excellent customer service skills
Knowledgeable in accounting, finance, and/or mathematics principles
Exceptional attention to detail

Nice To Haves

Experience working in the utility industry
Industry knowledge such as demand side management, distributed energy resources, or customer utility program experience and regulatory considerations
Experience with HVAC, weatherization, and/or electrical contractors and distributed energy resource installations in SMB applications
Ability to work both independently and collaboratively as part of a team
Experience with contract management and negotiation
Desire to develop subject matter expertise in demand side management including Energy Efficiency and Demand Flexibility
Technical experience or industry certifications such as BPI, CEM, LEED, or PMP
Experience supporting hard-to-reach, highly impacted, vulnerable and low income customers

Responsibilities

Manages sizable customer-facing program(s) with complex scope and substantial budget.
Develops and manages all program related activities including goal and target setting, budget planning, and program direction.
Monitors program progress to ensure achievement of annual targets within budget while minimizing monthly variances through accurate forecasting.
Developing cost effective product specifications, such as energy savings measures, through custom calculations or regionally developed deemed values.
Drives program planning activities including strategic program direction and implementation as well as business case development.
Conducts market research, critically analyzes multiple data sources, and incorporates best practices into program design.
Develops strategic concepts and consistently pursues innovation.
Manages third party vendor relationships including scope and contract management, budget negotiation, and vendor performance against key performance indicators.
Manages and fosters positive relationships with trade professionals and internal/external stakeholders.
Evaluates customer issues, proposes solutions, and manages customer expectations while providing excellent customer service.
Managing the successful implementation of marketing and outreach strategies with both internal and external stakeholders.
Works with senior management to maintain consistency across department.
Demonstrated ability to execute high profile assignments with diligence.
May provide input to the supervisor regarding program team performance.
May provide training and development of team members, as needed, to support program objectives.
Performs other duties as assigned.

Benefits

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

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