Total Rewards Specialist

America's Car-Mart•Rogers, AR

9d•$15

About The Position

About the Role The Total Rewards Specialist provides day-to-day support for associate benefits programs and branded merchandise initiatives. This role ensures accurate, timely benefit enrollments; helps associates understand plan options and costs; and supports compliance-related processes. You’ll also help manage branded apparel and service award programs, partner with vendors, and support recognition events— including the Annual General Meeting award ceremony . Compensation: 15.00 per hour What You’ll Do Benefits Administration Eligibility & Enrollment Identify associate eligibility and distribute benefit information as needed. Proactively contact newly eligible associates to ensure enrollment or waiver completion by compliance deadlines. Manage enrollments for benefits programs, including 401(k) and Associate Stock Purchase Programs . Ensure benefit enrollments are accurate and completed on time. Associate Support & Customer Service Provide phone and email support to help associates understand benefit options and costs. Assist with benefits questions, claims issues, temporary replacement ID cards, and 401(k) inquiries. Support the Open Enrollment process. Compliance & Documentation Monitor full-time/part-time reports for benefit eligibility tracking. Collect and process documentation for life events and benefit terminations (including follow-ups). Review and process Qualified Medical Support Orders (QMSOs) . Verify dependent eligibility documentation and follow up to meet compliance deadlines. Branded Merchandising & Recognition Vendor Coordination Serve as the liaison between the company and branded merchandising supplier(s). Coordinate with apparel vendors to maintain inventory and refresh on-demand offerings. Order apparel samples, manage shipping, and coordinate annual jacket exchanges. Awards & Event Management Maintain anniversary and award request lists and ensure timely award distribution. Support planning and execution for the Annual General Meeting award ceremony , including ordering, tracking deliveries, and event support. General Perform other duties as assigned. Follow company policies and support company mission, vision, values, and standards of ethics. Maintain daily attendance to ensure timely completion of responsibilities. What You’ll Bring High School Diploma or GED required. 3 months to 1 year of related experience and/or training (or an equivalent combination of education and experience). Strong customer service skills with comfort supporting associates by phone and email. Organized and detail-oriented; able to manage deadlines and track documentation. Ability to work across teams and coordinate with vendors. Preferred (Not Required) Experience using a third-party HRIS and/or benefits administration systems. Familiarity with internal communications/marketing to support associate engagement initiatives. Why This Role Matters You’ll play a key part in ensuring associates have a smooth benefits experience and feel recognized through meaningful awards and branded programs—supporting both compliance and culture. #corp

Requirements

High School Diploma or GED required.
3 months to 1 year of related experience and/or training (or an equivalent combination of education and experience).
Strong customer service skills with comfort supporting associates by phone and email.
Organized and detail-oriented; able to manage deadlines and track documentation.
Ability to work across teams and coordinate with vendors.

Nice To Haves

Experience using a third-party HRIS and/or benefits administration systems.
Familiarity with internal communications/marketing to support associate engagement initiatives.

Responsibilities

Identify associate eligibility and distribute benefit information as needed.
Proactively contact newly eligible associates to ensure enrollment or waiver completion by compliance deadlines.
Manage enrollments for benefits programs, including 401(k) and Associate Stock Purchase Programs
Ensure benefit enrollments are accurate and completed on time.
Provide phone and email support to help associates understand benefit options and costs.
Assist with benefits questions, claims issues, temporary replacement ID cards, and 401(k) inquiries.
Support the Open Enrollment process.
Monitor full-time/part-time reports for benefit eligibility tracking.
Collect and process documentation for life events and benefit terminations (including follow-ups).
Review and process Qualified Medical Support Orders (QMSOs)
Verify dependent eligibility documentation and follow up to meet compliance deadlines.
Serve as the liaison between the company and branded merchandising supplier(s).
Coordinate with apparel vendors to maintain inventory and refresh on-demand offerings.
Order apparel samples, manage shipping, and coordinate annual jacket exchanges.
Maintain anniversary and award request lists and ensure timely award distribution.
Support planning and execution for the Annual General Meeting award ceremony , including ordering, tracking deliveries, and event support.
Perform other duties as assigned.
Follow company policies and support company mission, vision, values, and standards of ethics.
Maintain daily attendance to ensure timely completion of responsibilities.