TOC Engineer 1
About The Position
Trimark is an industry leader in the movement towards a greener grid and a cleaner future. We enable a carbon-free electric power system by securely delivering control, metering, communication and revenue/performance optimization solutions for independent power producers and utilities. Our products and services are at the forefront of generating dispatchable power from renewable plants by combining intermittent renewable resources with energy storage. Our team designs systems from concept to commissioning, including system and network architecture, software development, component assembly, technology configuration, installation, testing, certification, ongoing support, and maintenance. We are seeking a Trimark Operations Center (TOC) Engineer to provide end-to-end customer service in a highly technical fast-paced, customer-facing environment. The ideal candidate will be responsible for day-to-day client service operations, including customer communication, ticket resolution, and internal client advocacy.
Requirements
- High School Diploma or equivalent required; AA degree or higher preferred
- IT / Technical support experience, such as helpdesk experience, strongly preferred
- Knowledge of Remote Desktop (RDP), IP addresses, and networking
- Electric or utility Experience preferred
- Knowledge of CAISO requirements highly desired
- Proficient in Microsoft Office, SharePoint (or other CRM)
- Excellent communication, interpersonal and organizational skills
- Employee may be required to sit for long periods of time using a keyboard and monitor display, travel to other locations, and occasionally lift up to 20lbs. Must be able to organize and prioritize work in accordance with deadlines, adapt behavior and work methods in response to changing conditions or challenges. Employee will be involved with sustained activity required for analysis, reasoning, and problem solving. Must be able to develop and maintain cooperative working relationships, recognize emotionally charged issues and respond appropriately, act with professionalism, and work both independently and collaboratively. Must be able to proactively encourage a work environment that encourages innovation and creative solutions and be able to develop effective working relationships with all levels of the company and outside partners.
Responsibilities
- Identifies, researches, and resolves routine technical problems to support CAISO direct telemetry requirements, CAISO SQMD, remote data acquisition, etc.
- Responds to end-user phone, email, or chat requests for support to resolve basic system, device, access, or performance issues.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Advises users on methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using systems or tools.
- Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software/devices, setup user profiles, or reset passwords.
- Fulfills all service level standards for response time and quality. General supervision.
- Performs configuration updates for RIGs, DASs, SCADAs, Tracker Controllers, etc. with support from peers and management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
