TOC/EOC Technician

SAIC • Ashburn, VA

8h • Onsite

About The Position

SAIC is seeking an Enterprise Operations Center (EOC) technician. The candidate will have experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program.
This position is full-time on-site in Ashburn, VA. No remote options are available.
Responsibilities:
Use Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms.
This position supports evenings and weekends as needed.

Requirements

• Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance
• Bachelor of Science degree and 3-10 years of experience. B.S. can be substituted with an additional 4 years of related experience
• 3 years of experience supporting incident, problem, and change management activities for a large government agency
• 2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
• 3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager
• 3 years of experience using incident management tools such as BMC Remedy
• 3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
• 3 years of experience with supporting one or more of the following Data Center technologies: Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
• Strong communication and problem-solving skills

Responsibilities

• Use Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level