Title Insurance Systems Administrator

TEKsystems•Winston-Salem, NC

2d•$45 - $65•Onsite

About The Position

Overview We are seeking an experienced Systems Administrator with strong experience supporting title insurance and real estate closing platforms. This role will be responsible for administering, maintaining, and optimizing core title production systems to ensure smooth day‑to-day operations across the organization. The ideal candidate has hands-on experience with platforms such as AtClose (preferred), Qualia, SoftPro, RamQuest, or Resware. This is a long-term, hybrid contract requiring presence in one of the supported office locations (Winston Salem, NC, Radnor, PA, or Pittsburgh, PA) Key Responsibilities Administer, configure, and support title/escrow production systems including AtClose, Qualia, SoftPro, RamQuest, and/or Resware Manage user access, system permissions, workflows, templates, and integrations with internal and third‑party applications Troubleshoot system issues, errors, performance challenges, and workflow breaks; coordinate with vendors when necessary Support system updates, enhancements, patching, upgrades, and environmental maintenance Document processes, system configurations, procedures, and issue resolutions Collaborate with title operations, IT, compliance, and leadership to continuously optimize system workflows Provide end‑user support and training for title and escrow staff Monitor system performance and ensure data accuracy, security, and reliability Assist with data migrations, environment changes, and system rollouts as needed Maintain compliance with industry standards and company policies related to data privacy, security, and reporting

Requirements

3+ years of experience in systems administration, IT support, or application management
Experience in the title insurance, escrow, or real estate settlement industry
Hands-on expertise with one or more title production systems: AtClose (strongly preferred) Qualia SoftPro RamQuest Resware
Strong understanding of title workflows, closing processes, and document packages
Ability to troubleshoot complex issues across apps, integrations, and user environments
Experience supporting end users in a fast-paced operational environment
Strong documentation, communication, and problem‑solving skills
Ability to work 2-3 days a week in one of the required locations

Responsibilities

Administer, configure, and support title/escrow production systems including AtClose, Qualia, SoftPro, RamQuest, and/or Resware
Manage user access, system permissions, workflows, templates, and integrations with internal and third‑party applications
Troubleshoot system issues, errors, performance challenges, and workflow breaks; coordinate with vendors when necessary
Support system updates, enhancements, patching, upgrades, and environmental maintenance
Document processes, system configurations, procedures, and issue resolutions
Collaborate with title operations, IT, compliance, and leadership to continuously optimize system workflows
Provide end‑user support and training for title and escrow staff
Monitor system performance and ensure data accuracy, security, and reliability
Assist with data migrations, environment changes, and system rollouts as needed
Maintain compliance with industry standards and company policies related to data privacy, security, and reporting