Tissue Procurement Specialist I

Guardant Health

22h•$20 - $28•Remote

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. Position Summary: We are looking for a full-time Tissue Procurement Specialist for who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples in their territory, work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Requirements

4-year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Previous tissue procurement experience required
Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence is necessary
Demonstrated ability to be an organized, detailed oriented problem solver and manage client-facing escalated situations in a professional manner
Flexibility with respect to working hours including working during company holidays based on client and company needs
The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings may be required

Nice To Haves

Bilingual English/Spanish is an asset.

Responsibilities

Tissue Procurement Specialist is responsible for communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
Work in a team environment and contribute to the department and company goals
Keep precise and clear documentation of all email, fax, phone communications and follow up activities
Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement
Enter information and upload documentation into Salesforce.com and LIMS
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
Assist with other administrative duties as assigned based on Company needs
Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
Use problem solving skills to resolve customer complaints and escalated situations
Demonstrate flexibility and adaptability in a fast-paced dynamic environment
Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.