TikTok Shop Strategy & Operations Manager
About The Position
We build consumer brands differently — with the speed and creativity of a startup and the financial firepower of private equity. Think of us as a mini Unilever , but leaner, faster, and obsessed with performance. We own and operate multiple brands generating $40M+ in revenue , each built on a 3-year scale-and-exit framework Our mission: Build brands that leave lasting impressions — and exit them at their peak. This is operator-led brand building, not corporate guessing. Decisions you make this month hit the P&L next month. Our culture rewards speed, ownership, and execution — not politics. Core Values: 🏆 Competitive Greatness ⚡ Speed to Execution 💪 Team Empowerment 🎯 Relentless Ownership If you thrive in high-performance environments with full autonomy, this is where you belong. The TikTok Shop Strategy & Operations Manager is the strategic right hand to the Head of TikTok Shop — the internal consultant, systems architect, and execution champion behind one of our fastest-growing commerce channels. You’ll build playbooks, design workflows, optimize operational systems, and ensure the entire TikTok Shop ecosystem (across four shops) is aligned with brand and revenue goals. This is a full-time North America position with influence across creators, community, reporting, paid amplification, and shop operations.
Requirements
- 3–5+ years of overall experience in e-commerce, social commerce, operations, or growth, with 1-2 years of experience in TikTok Shop strategy and operations.
- Strong understanding of TikTok Shop, affiliate ecosystems, or marketplace operations
- Proven ability to build SOPs, systems, and scalable processes
- Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
- Ability to operate cross-functionally and keep teams aligned
- Fast execution speed — comfortable making decisions with imperfect information
Nice To Haves
- Experience in performance marketing, GMV Max, or creator-led commerce
- Prior consulting, strategy, or operations background
- Familiarity with Airtable, Notion, reporting tools, or automation platforms
- Experience in a high-growth startup or direct-response environmen
Responsibilities
- Partner directly with the Head of TikTok Shop to set quarterly objectives, resource plans, and strategic initiatives.
- Stay ahead of TikTok Shop updates, beta programs, and new features to identify early-mover advantages.
- Build internal playbooks, SOPs, and repeatable systems for sourcing, onboarding, community, reporting, and creator management.
- Ensure tactical execution aligns with shop and brand priorities across all teams.
- Audit and optimize shop operations , including listings, logistics, messaging flows, creator onboarding, and content QC.
- Develop performance dashboards, trackers, and operational reporting in collaboration with data teams.
- Support campaign planning (Mega Sale Days, Flash Sales, GMV pushes).
- Identify bottlenecks across the system and deploy fast solutions.
- Lead cross-functional alignment between ops, paid media, community, and creators.
- Drive experimentation frameworks across creators, messaging, content formats, and GMV Max
Benefits
- Performance bonuses
- Equity potential
- Flexible hybrid/remote setup
- Full access to training, resources, and growth pathway
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
