Tier Two Help Desk Specialist

PTS Corp•Bloomington, IN

3d•$22 - $24•Onsite

About The Position

PTS Corp is seeking a Tier Two Help Desk Specialist for our Bloomington, Indiana facility. This position will provide day-to-day support of the production and staff end users of the PTS Computing Network.

Requirements

1 to 3 years’ experience in an IT support position.
Knowledge of advanced troubleshooting techniques
Knowledge of layer 2 and layer 3 networking
Knowledge of Windows 10/11, Windows Server and MacOS
Familiarity with Windows AD and Microsoft Azure
Familiarity with HP, Cisco and Fortinet network hardware preferred.
Ability to see, speak, hear, write, and understand English.
Ability to lift approximately 50 lbs., without assistance, on a routine basis.
Good hand-eye coordination.
Effective communication skills
Sustained attention to detail.
Experience in proper documentation writing
CompTIA A+ or comparable required (On-the-job certification available).
CompTIA Net+ preferred (or Equivalent).
High School Diploma or equivalent required.

Nice To Haves

Familiarity with HP, Cisco and Fortinet network hardware preferred.
CompTIA Net+ preferred (or Equivalent).

Responsibilities

Provide on-site and remote technical support for end users, software, and hardware.
Provide advanced troubleshooting, configuration, and setup of workstations, laptops, printers, scanners, and network components.
Image and deploy workstations for new setups and replacements.
Install, configure, and deploy new corporate approved software.
Capture and log all support activity into helpdesk ticketing system.
Manage, resolve, and update helpdesk tickets in a timely manner.
Educate and train users on proper use of hardware, software, and other computer-related technologies.
Participate in the development and implementation of IT policies and procedures.
Create user accounts including Windows Active Directory and O365
Maintain windows Active Directory and O365 environments as directed.
Configure and deploy network switches per standards and/or instruction.
Act as an escalation point for Tier one operators
Assist in creating technical and troubleshooting documentation.
Other duties as assigned.