Tier One Help Desk Specialist

PTS Corp•Bloomington, IN

3d•$18 - $21•Onsite

About The Position

PTS Corp is seeking a Tier One Help Desk Specialist for our Bloomington, Indiana facility. This position will provide day-to-day support of the production and staff end users of the PTS Computing Network.

Requirements

6 months to 1 year experience in desktop support technician role.
Familiarity with computers, networks, and traditional office suite packages.
Knowledge of Windows 10 and MacOS
Ability to install, remove, and troubleshoot software, hardware, and network components of PC’s.
Ability to see, speak, hear, write, and understand English.
Ability to lift approximately 50 lbs., without assistance, on a routine basis.
Good hand-eye coordination.
Effective communication skills
Sustained attention to detail.
CompTIA ITF or comparable required (On-the-job certification available).
High School Diploma or equivalent required.

Nice To Haves

CompTIA A+ recommended.

Responsibilities

Provide on-site and remote technical support for end users, software, and hardware.
Troubleshoot and resolve hardware issues including workstations, laptops, printers, barcode scanners, and network components.
Image and deploy workstations for new setups and replacements.
Install, configure, and deploy new corporate approved software.
Capture and log all support activity into help desk ticketing system.
Manage, resolve, and update helpdesk tickets in a timely manner.
Educate and train users on proper use of hardware, software, and other computer -related technologies.
Participate in the development and implementation of IT policies and procedures.
Focus on customer service and rapid response.
As assigned