Tier 3 Systems Engineer / On-site

Grapevine MSP Technology Services • Bakersfield, CA

6d • Onsite

About The Position

Grapevine MSP is the Central Valley’s largest managed IT services provider, based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we’ve grown into a team of 60+ professionals recognized as an industry leader. We go beyond fixing computers by partnering with our clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and community supporters, we’re known for our “let’s figure it out” culture, commitment to customer success, and passion for solving real-world technology challenges. 🚀 As a Tier 3 Systems Engineer , you are the escalation point, architect, and technical authority. You handle complex tasks, advanced troubleshooting, infrastructure design, project execution, and mentoring junior engineers. This role is for someone who enjoys owning problems end-to-end and making environments better than they found them.

Requirements

• 5+ years of hands-on IT experience (MSP experience strongly preferred)
• Advanced knowledge of Windows Server, Active Directory, and Azure
• Strong networking skills (firewalls, switching, routing, VPNs)
• Experience with Microsoft 365, security best practices, and backups
• Proven ability to troubleshoot under pressure without panic
• Excellent communication skills (you can explain complex tech clearly)

Nice To Haves

• Certifications (Microsoft, Cisco, Fortinet, etc.) are a plus

Responsibilities

• Serve as the top-tier escalation for complex technical issues
• Design, implement, and maintain enterprise-level infrastructure
• Lead and execute IT projects (on-prem, cloud, hybrid)
• Troubleshoot advanced network, server, and security issues
• Work directly with clients on architecture, planning, and strategy
• Mentor Tier 1 & Tier 2 engineers and raise the technical bar
• Document solutions and improve standards and processes

Benefits

• 401K Plan with matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
• Tools for the job
• Room for growth
• Vacation time
• Paid Sick Time
• Work Anniversary Recognition
• Team Events & Social Events
• A culture built on ownership, accountability, and a “let’s figure it out together attitude.”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees