Tier 2 IT Support Specialist (Hybrid) - 26-04120

NavitasPartners•Harrisburg, PA

1d•Hybrid

About The Position

"Navitas Partners, LLC" is looking for a skilled Tier 2 IT Support Specialist to deliver advanced technical support across regional and central office environments. This role focuses on troubleshooting, system maintenance, and end-user support within a hybrid work model, ensuring reliable IT operations across a distributed user base.

Requirements

Proven experience with SCCM deployment and configuration
Hands-on experience managing server folder permissions and shared resources
Strong troubleshooting skills across hardware, software, and networking issues
Experience with Active Directory administration
Ability to work independently and handle multiple priorities

Nice To Haves

Experience in public sector or large enterprise environments
Familiarity with IT service management tools such as ServiceNow
Basic PowerShell scripting experience

Responsibilities

Deliver Tier 2 support for desktops, laptops, printers, scanners, and enterprise applications
Troubleshoot and resolve technical issues using remote support tools and methodologies
Perform system imaging, configuration, deployment, and installation of hardware and software
Support desktop migrations, upgrades, and asset lifecycle management
Leverage tools such as SCCM, Active Directory, remote desktop, and PowerShell for issue resolution
Administer user accounts, groups, mailboxes, and access controls
Manage file shares, folder permissions, and network resources
Document incidents, resolutions, and processes within a ticketing system
Collaborate with cross-functional teams to ensure efficient service delivery
Adhere to organizational IT security policies and best practices
Effectively prioritize and manage multiple support requests while maintaining high service standards