Tier 1 Helpdesk

TEKsystems•Coppell, TX

1d•$16 - $18•Hybrid

About The Position

We are seeking a proactive and customer-focused Tier 1 Helpdesk Support Specialist to provide first-level technical assistance to end users. This role requires strong communication skills, a solid understanding of Windows environments, and proficiency in Microsoft Office applications.

Requirements

Strong customer service and communication skills.
Basic knowledge of Windows OS and Microsoft Office Suite.
Ability to diagnose and resolve common technical issues.
Familiarity with remote support tools and ticketing systems.
Problem-solving mindset and ability to work under pressure.

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
Deliver exceptional customer service by actively listening, empathizing, and resolving issues promptly.
Troubleshoot and resolve basic hardware and software problems, including desktops, laptops, printers, and peripherals.
Support Windows operating systems, including user account management and basic configuration tasks.
Assist users with Microsoft Office applications (Word, Excel, Outlook, Teams), including installation and usage guidance.
Document all interactions and resolutions in the helpdesk ticketing system accurately and timely.
Escalate complex issues to Tier 2 support when necessary, ensuring proper handoff and communication.
Maintain knowledge base articles and contribute to process improvements.