Tier 1 Helpdesk Technician

Secur-Serv • Fort Worth, TX

2d • Remote

About The Position

The Tier 1 Helpdesk Technicians perform technical support duties for our customer environments. This role is based out of our Network Operation Center in Omaha, NE. This position plays a key role working directly with clients providing support activities including remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration of drivers and settings on corporate computing devices and printers.

Requirements

• High School Diploma or equivalent
• 1+ year(s) work experience in a customer focused IT Help Desk position
• Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
• Proven Active Directory experience
• Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

Responsibilities

• Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus
• Provide technical support services to customers using over the phone software
• Provide first in class customer service experiences
• Monitoring of customer system environments and functions
• Escalate appropriate technical issues in a timely manner
• Participate in the on-call rotation
• Meet all attendance requirements
• Other duties as assigned

Benefits

• We have a generous benefits package for our benefits-eligible employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account; Additional benefits available are dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED