Tier 1 Helpdesk

Deploy • Huntsville, AL

5h

About The Position

This request for personnel is to support our client's Service Desk. The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care. This position will require the candidate to provide technical support to include, but not limited to, the following areas: Service Now Supporting Virtual Environments (VDIs and VPNs). Various healthcare-related applications. Windows 10 and 11 operating systems All Microsoft and Google Products Bomgar Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 daily calls. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired. Candidate(s) must possess the following: Excellent communication skills, both written and verbal Above average ability to interpret, analyze, troubleshoot, and resolve technical problems Must be decisive, conscientious, and interact well in a team environment Have a strong desire to learn and the ability to follow policies and procedures Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment Must be self-motivated and self-driven Ability to work under limited supervision

Requirements

• Excellent communication skills, both written and verbal
• Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
• Must be decisive, conscientious, and interact well in a team environment
• Have a strong desire to learn and the ability to follow policies and procedures
• Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment
• Must be self-motivated and self-driven
• Ability to work under limited supervision
• High School Diploma or Equivalent is required
• 24/7 coverage is required, and you must be willing to work after hours and Holidays
• 1 to 2 years of customer service experience preferred
• 1 to 2 years working at an enterprise-level help desk is preferred

Nice To Haves

• Experience with Enterprise-level Service Desk
• Knowledge of the healthcare environment
• Onsite Support
• Windows 10 and 11 operating systems Certification(s) preferred but not mandatory
• CompTIA Security+
• MCITP (Enterprise Desktop Support Technician)
• A+
• HDI Desktop Support Technician

Responsibilities

• Provide technical telephone support for long-term healthcare accounts
• Provide technical support for Service Now
• Provide technical support for Virtual Environments (VDIs and VPNs)
• Provide technical support for various healthcare-related applications
• Provide technical support for Windows 10 and 11 operating systems
• Provide technical support for All Microsoft and Google Products
• Provide technical support for Bomgar
• Stay informed of all changes to the operating systems or software programs that affect clients
• Provide technical support for 30 to 40 daily calls
• Maintain records of correspondence received and responded to

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED