Tier 1 Help Desk

HighPoint • Indianapolis, IN

2d

About The Position

HighPoint’s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of the role of Tier 1 Help Desk is to provide technical support by resolving computer hardware and software issues.

Requirements

• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Ability to speak and be understood by internal customers and end users.
• Strong written communication skills.
• Bachelor’s degree required.
• 2+ years of experience.

Responsibilities

• Provide technical assistance to computer users.
• Provides Tier 1 support for CMS ISTP/QSEP users via CMS ServiceNow.
• Supports surveyors, providers, and CMS staff.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees