Tier 1 Help Desk Technician

Peraton

5d • $51,000 - $82,000

About The Position

Position Overview
The Tier 1 Help Desk Technician serves as the first point of contact for technical support requests across the organization. This role is ideal for someone who enjoys solving problems, communicating clearly, and helping users feel supported and confident with their technology.

Requirements

• High School diploma; Minimum of 3 years experience
• Strong customer service orientation with the ability to remain patient, composed, and effective under pressure
• Solid understanding of Windows operating systems and common desktop applications
• Familiarity with mobile device support, especially iPads and iPhones
• Strong communication skills and the ability to explain technical concepts in user-friendly terms
• Ability to multitask, prioritize, and manage time efficiently
• Calm, empathetic, and solution-focused when working with users
• Eager to learn and grow within an IT support environment
• Comfortable working in a fast-paced environment with a variety of technical challenges
• Team-oriented, reliable, and proactive

Nice To Haves

• Basic knowledge of networking concepts (preferred but not required)

Responsibilities

• Provide front-line support for Windows desktop systems, including troubleshooting software, hardware, and user-access issues
• Assist users with peripheral devices, such as printers, webcams, iPads, iPhones, and other common workplace equipment
• Support and troubleshoot Microsoft Office applications, including Outlook, Word, Excel, Teams, and related tools
• Log, track, and resolve support tickets in a timely and organized manner
• Escalate issues to higher-level support teams when necessary
• Deliver excellent customer service by communicating clearly, listening actively, and maintaining a calm, professional demeanor
• Guide users through solutions step-by-step, ensuring they understand the resolution
• Follow established procedures and contribute to documentation of common issues and solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED