Ticketing Operations Manager

Walton Arts Center•Fayetteville, AR

33d

About The Position

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees. Our organization’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: R elevance; I nclusivity; S ustainability; E xcellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique. Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor amphitheater known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas’ premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season. Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it’s a place where everyone is welcome. Position Overview The Ticketing Operations Manager is an important member of the Ticketing team, within the Walton Arts Center’s Communications Department. This role works with multiple internal and external stakeholders to ensure proper performance setup in AMP’s primary ticketing system (Ticketmaster), ensuring successful on-sales for the Walton Arts Center and Walmart AMP constituencies. Additionally, this role may work with multiple internal and external stakeholders to provide accurate reporting and constituent lists for Walton Arts Center and Walmart AMP shows. This role reports directly to the Director of Ticketing.

Requirements

A minimum of 3 years in Ticketing, Box Office, or equivalent Customer Service role, and a working knowledge of the Ticketmaster software suite (Archtics, TM1, Host) and Tessitura or similar ticketing software preferred.
Working knowledge and proficiency of Ticketmaster or equivalent ticketing system
Proficiency with Microsoft Office, including Microsoft Teams, and OneDrive
Ability to learn new technologies easily
Bachelor’s Degree or equivalent experience in the field
Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Detail Oriented and well organized
Strong communications skills and the ability to interact with many different types of people
Ability to work independently as well as with others to carry out assignments
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 50 lbs.
Must be able to talk, listen and speak clearly (on telephone)
Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
Must be able to endure sitting or standing for extended periods of time
Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events

Responsibilities

Build all shows for Walmart AMP (AMP) season in Ticketmaster (Host, TM1, and Archtics)
Monitor and test during AMP presales and on-sales via the web and client
Setup special offers, re-zone or adjust scaling for AMP shows
Execute dynamic pricing for AMP shows
Provide daily reporting to internal and external stakeholders
Provide ad-hoc reporting to internal and external stakeholders
Provide reconciliation reporting for AMP Client shows and events
Create lists for internal and external stakeholders as needed
Provide show sheets for Box Office with pre-sale, on-sale information, promos and special offers
Manage ticket holds, inventory, manifests, and pricing for the life of the show.
Provide timely tour communication
Prepare Scanner Configurations in TM1 Entry
Maintain user permissions and access in Ticketmaster
Pull and submit data for collector’s tickets post event
Assist in checking new show builds for Walton Arts Center (WAC) in Ticketmaster
Assist with testing pre-sales and on-sales online and in the client
Assist with building WAC shows, addons, packages, and promos when needed in Ticketmaster
Assist with reporting in Ticketmaster
Assist with tour communications
Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
Perform related duties as assigned by supervisor
Provide on-call support for events after hours as needed.
Maintain security and safety requirements as defined by operations guidelines.
Maintain compliance with all company policies and procedures
Other duties as assigned