Ticketing Analyst

Florida Aquarium • Tampa, FL

2h

About The Position

The Ticketing Analyst is responsible for the support, maintenance, and administration of several specific applications for CRM and POS systems. This position reports directly to the Director of Business Intelligence and will work collaboratively with marketing, membership, business innovation, guest services and development to focus on industry best practice while gathering actionable insights. This position is responsible for managing ticket operations, database maintenance, and implementing strategies for third-party system partnerships.  This position will also use knowledge of our business, products, and processes to implement tools to increase organizational data efficiency.   This position will exhibit a strong attention to detail, time management and problem-solving ability.

Requirements

• 4‐year degree or equivalent work experience in related field
• Prior experience managing ticketing and revenue operations at an aquarium, zoo, attraction, or related field
• Prior experience with CRM/POS systems, Blackbaud/Altru preferred.
• Familiarity working with deadlines in a fast paced working environment
• Ability to work and communicate effectively with other members of the Florida Aquarium team
• Strong written and verbal communication skills
• Knowledge of Microsoft Office software (Excel, PowerPoint, Word, Outlook, etc.)

Responsibilities

• Support and maintain CRM/POS systems, ensuring integrity of data and reporting, i.e., Altru, Reserve, Active Network
• Oversee the implementation and maintenance of external product partnerships, i.e., Social Good, Digonex
• Collaborate with all departmental users and partners to solve issues and improve system functionality
• Establish and consistently execute training of systems end-users
• Develops, maintains, and documents ticketing and reporting best practices and procedures
• Create and oversee complimentary ticket request process for internal stakeholders
• Provides cadenced ticket sale reports to support marketing needs analysis
• Oversee day-to-day CRM administration including data hygiene and user management
• Explore and execute best practices to configure and maintain our systems for maximum efficiency and effectiveness
• Collaborate with stakeholders throughout the organization to accomplish team objectives
• Research and recommend system solutions to continually improve tech stack in alignment with organizational strategic goals
• Delivers extraordinary customer service to all internal customers
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level