Ticketing Administrator

DMD Systems Recovery LLC

1d • $20 • Remote

About The Position

This role is responsible for assisting and ensuring the safe and secure return of corporate-issued IT assets from their employees back to a certified IT Asset Disposition facility. You will communicate directly with users to collect address details, equipment list, and ensuring the appropriate shipping kit(s) are used. You will ensure our company adheres to certification standards, internal policies, and project-specific SLAs. Includes other related duties as assigned.

Requirements

• Excellent Written Communication Skills.
• Problem-Solving Skills.
• Critical Thinking
• Extreme accuracy and attention to detail
• Ability to Multitask on a PC- rapidly switching between programs
• Strong working knowledge of MS Excel.
• High school diploma, GED, or equivalent
• 1- 3 years of experience in a customer support role

Responsibilities

• Respond to user requests via company ticketing platform.
• Communicate via email and phone with end users to collect address details, address issues, and general support
• Generate shipping labels.
• Enter data and communication into the ERP system.
• Continuously monitor and update ticket status.
• Prepare progress reports for management on weekly/monthly/quarterly basis.
• Promptly escalate issues or inconsistencies.
• Other office related duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED