Student Ticketing Support
About The Position
Provide general admin/office support. Responsibilities EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged). Help manage Pick Up Upon Arrival tickets and RSVP lists at events. Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. Sell tickets. Reprint tickets. Adhere to PCI compliance regulations for dealing with credit cards. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. – 4 p.m., to patrons who are purchasing in-person or over the phone. Clean up duplicates within the system on an ongoing basis. Format and clean up new accounts within the system on an ongoing basis. Assist with general office tasks. PATRON INTERACTIONS : Complete their orders/ ticket exchanges. Help users with their online accounts. Answer questions about events, parking, and directions. Register their vehicle for free parking. Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors. Other duties as assigned.
Requirements
- Little to minimal prior experience.
- Ability to learn support process.
- Familiarity with Microsoft Office Suite.
Responsibilities
- Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).
- Help manage Pick Up Upon Arrival tickets and RSVP lists at events.
- Use scanners at events to validate tickets.
- Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation.
- Sell tickets.
- Reprint tickets.
- Adhere to PCI compliance regulations for dealing with credit cards.
- Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. – 4 p.m., to patrons who are purchasing in-person or over the phone.
- Clean up duplicates within the system on an ongoing basis.
- Format and clean up new accounts within the system on an ongoing basis.
- Assist with general office tasks.
- Complete their orders/ ticket exchanges.
- Help users with their online accounts.
- Answer questions about events, parking, and directions.
- Register their vehicle for free parking.
- Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
