Ticket Seller | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

2d•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team. This role will pay an hourly wage of $19. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

High School Diploma/GED
Must have basic computer skills and a working knowledge of Windows-based PC programs
Ability to work well both within a team environment and independently with good decision-making capability
Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
Strong verbal and written communication skills
Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously
A high degree of personal integrity
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

Nice To Haves

Previous ticketing and/or customer service experience preferred
Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Responsibilities

Accurately process payments for tickets while following all proper box office selling and payment procedures
Answer phone with prompt and courteous attitude as needed
Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
Facilitate night-of-show will call
Sell tickets in Ticketmaster Host and TM1 computer programs
Process opening and closing paperwork
Answer questions regarding events, tickets, and schedules
Remain current with new software and product releases
Perform all other duties as assigned by ticketing management team
Handle receipt of cash payments and return of accurate and appropriate change, as needed
Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs