Ticket Scanner

Discovery Land Company • Homewood, CA

109d • $21 - $23 • Onsite

About The Position

Job Summary The Ticket Scanner is responsible for greeting guests, providing mountain status and conditions and validating lift tickets and season passes. The Ticket Scanner has a passion for the outdoors and customer service. This is a 100% outdoor position.

Requirements

• Have excellent communication, analytical, and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.
• Must be mobile and tech savvy.
• Must be at least 18 years old.
• Must be able to work in the United States.
• Must meet criminal background standards.
• Must be able to communicate effectively in English.
• Must maintain a well-groomed and professional appearance.
• Must enjoy serving people and having fun!
• Must display top notch customer service skills.
• Literate and fluent in English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to apply concepts of basic algebra, geometry, and trigonometry.
• Ability to calculate figures and amounts such as fractions, percentages, ratios, proportions, area, circumference, and volume to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in oral, mathematical, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• High School Diploma or General Education Degree (GED)

Nice To Haves

• Bachelor’s degree desirable.
• Computer and database knowledge
• Prior ski resort experiences desirable.
• Prior hospitality experience desirable.
• Additional language(s) desirable.

Responsibilities

• Promotes and exemplifies the Homewood culture of exceptional guest service, teamwork, innovation, and fun!
• Works well independently and with others.
• Enjoys “pitching in” whenever and wherever assistance is needed.
• Conducts and shows a high level of professionalism.
• Values our safety culture, our community, and maintaining a healthy, sustainable environment.
• Ensures that guests and employees have a fun, safe, and memorable experience.
• Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.
• Provide excellent customer service – Answer guest questions, provide directions and information about the mountain, and displays a positive and professional attitude.
• Validate tickets and season passes using a handheld device.
• Engage with guests on a first name basis when available.
• Comply with company policies and procedures.
• Communicate with Guest Services Team regarding ticket and season pass validation.
• Snow removal as required.

Benefits

• Homewood Season Pass for each full-time employee.
• Homewood Season Pass for each full-time employee’s spouse and dependents.
• Buddy Tickets - Up to 6 non-peak daily lift tickets at 50% of the day’s rate
• Group Ski/Snowboard Lessons when available
• Access to ski/snowboard rentals (demos at a discount) for recreational use on the mountain when available and not-on duty.
• 50% discount at Food & Beverage locations at Homewood
• Discount at Homewood Mountain Resort operated retail stores starting at 25%
• Employee Assistance Program (EAP)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees