Ticket Operations Coordinator

Penske•Indianapolis, IN

41d•Onsite

About The Position

The role of the Ticket Operations Coordinator is to support all ticketing department activities for major IMS events - including the INDYCAR Grand Prix, Indianapolis 500, and Brickyard Weekend - as well as other ticket-related ancillary events. In this role, you'll play an important part in delivering top-tier experiences to fans, partners, and teams across the motorsports world. You'll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Requirements

A minimum of one to two years of box office or equivalent experience is required.
Strong communication skills, both verbal and written.
Organizational skills and ability to multi-task/manage several projects simultaneously and meet deadlines.
Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn.
Positive attitude with strong people skills along with strong customer service skills.
Proven ability to work autonomously, collaboratively and within a team structure.
Proficiency in office software systems such as MS Word, Office, Teams, Excel, PowerPoint and Outlook.
Ability to identify problems and create solutions.
Passion for creating memorable experiences.
Superior customer service skills and service philosophy.
High integrity and ability to maintain confidentiality.
Cultural competence and the ability to thrive in a diverse environment
Alignment with Penske Entertainment's core values and standards
Bachelor's degree or equivalent experience with a major sports or entertainment venue.
May include travel to one or more INDYCAR races annually.
General office hours are Monday - Friday, 9:00am - 5:00pm
Candidate must be able to work overtime, evenings, weekends, and holidays as needed.
Flexibility and adaptability are key skills needed for this role.
Longer hours and weekends required for the Month of May and other major racing events
Physical demands are light, consisting primarily of sitting, standing, and walking
Must be able to lift up to 50 pounds.
Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
Fast-paced, collaborative office and event settings

Responsibilities

Provide all guests with a positive first impression of the Indianapolis Motor Speedway by delivering superior, individualized guest service.
Communicate positively with guests via telephone, in person, email, and online chat to efficiently identify their needs and provide accurate information regarding all IMS events.
Deliver exceptional customer service to both internal and external clients.
Learn and utilize the IMS computer ticket system (SCORE), along with other technology programs and applications, to assist customers with sales, fulfillment, and renewals.
Assist guests with purchasing and distributing tickets, parking, and other applicable add-on products.
Manage cash and credit card transactions responsibly and accurately; balance batches and submit to the Financial Coordinator.
Resolve issues by communicating effectively with staff and guests as they arise.
Demonstrate flexibility and the ability to explain all available products to customers.
Maintain a high level of knowledge of the IMS facility, including stands, parking/camping areas, and special event sites.
Package and prepare for mailing tickets, parking/camping passes, and product orders for all events.
Process annual renewals for all major events.
Accurately maintain confidential customer data and business information.
Operate and maintain individualized remote ticket locations during event times as assigned.
Serve as the lead or backup for one or more main Ticket Office functions (e.g., ticket fulfillment, ticket transfers, maintaining current customer data, etc.).
Exhibit enthusiasm for and commitment to the company's Vision, Mission, and Values.
Perform other duties as assigned by the Vice President, Ticket Sales and Service, and the Manager of Ticket Operations.