Ticket Operations Coordinator

JACOBS PILLOW DANCE FESTIVAL INC•Becket, MA

3d•$800 - $900•Remote

About The Position

We are seeking a seasonal Ticket Operations Coordinator to support the Box Office Manager in the efficient operation of the festival's ticketing, group sales, and administrative processes. This role is a crucial member of the Jacob's Pillow team, responsible for ensuring a superior experience for our patrons. The position focuses on all aspects of front-line patron interaction, ticket sales, inquiries, group sales practices, and attention to detail to ensure a smooth and enjoyable experience for our patrons.

Requirements

Previous experience in box office management, group sales, or a related field is a plus.
Strong customer service and interpersonal skills.
Proficiency in using ticketing software and computer applications.
Excellent organizational and multitasking abilities.
Attention to detail and strong numerical skills.
Ability to work in a fast-paced and high-pressure environment.
Availability to work evenings, weekends, and holidays during the festival season.

Nice To Haves

Tessitura ticketing experience is desirable
A valid driver’s license preferred
Previous CPR/First Aid certifications are a plus; Jacob’s Pillow will provide additional certification training.

Responsibilities

Assist in ticket sales, including handling in-person, phone, and online reservations.
Provide excellent customer service, answer patrons' questions, and assist with ticketing inquiries.
Resolve customer issues and concerns in a professional and timely manner.
Assist in the preparation and maintenance of ticketing records and reports.
Maintain accurate customer databases and patron information.
Support the Box Office Manager in financial reconciliation and accounting tasks.
Assist in the management of box office operations during events, ensuring smooth and efficient entry for patrons.
Oversee will-call and ticket pickup procedures, including staffing will-call as needed.
Help ensure ticketing software and hardware are functioning properly.
Cover operations of the box office and will call on performance days.
Oversee and implement group sales strategies to drive ticket revenue.
Collaborate with the marketing team to promote group ticketing options and outreach efforts.
Track group sales performance and maintain accurate records of transactions.
Provide excellent customer service to group leaders, ensuring a seamless booking process and a positive experience.
Collaborate with marketing and communications teams to provide information on ticket sales, availability, and promotions.
Communicate with patrons regarding event details, changes, and special instructions.
Monitor and track patron communications from the box office email and ensure responses within 24 hours.
Manage the remote call center in all functionality.
Work closely with the Box Office Manager and other festival staff to ensure the overall success of the festival.
Assist in training and supervising seasonal box office staff.