Ticket Office Supervisor
About The Position
Supervises assigned operational functions while being consistent with the property's strategic plan and vision. Ensure smooth and efficient ticket office operations. Provides work direction and motivates employees. Supervises sales operations, including maintenance of property specific shows and events. Answers multi-line phones and makes reservations as needed. Occasionally assists guests at the counter to help control traffic flow. Weekly group reservations follow-up, including assisting with payments paid and credited. Assisting accounts receivables with disputes, including researching all avenues possible to prevent revenue loss. Responsible for all needed daily reports for both individual cashiers, and the department as a whole. Must deal directly with guests to settle any disputes or inconveniencing issues they might be encountered. Responsible for inputting all casino marketing reservations for property specific show. Responsible for inputting all wholesale reservations for property specific show. Manages multiple blocks for wholesalers, producers, and casino on a daily basis. Creation of department specific forms. Creation and maintenance of department specific spreadsheets. Maintaining employee files, including disciplinary and commendation issues, timekeeping forms, etc. Involved in the ongoing training of all employees. Verifying payroll reports on a weekly basis. Assisting the ticket office director as needed. Performing all other job related duties.
Requirements
- Professional appearance and demeanor a must.
- High school diploma required.
Nice To Haves
- 2 years' previous ticket office experience preferred.
- 2 years of customer service experience preferred.
- Previous supervisory experience preferred.
- Knowledge of computers and employee relations practices preferred.
- Knowledge in accounting principles such as reconciliation practices preferred.
Responsibilities
- Supervises assigned operational functions
- Ensure smooth and efficient ticket office operations
- Provides work direction and motivates employees
- Supervises sales operations
- Answers multi-line phones and makes reservations as needed
- Assists guests at the counter to help control traffic flow
- Weekly group reservations follow-up
- Assisting accounts receivables with disputes
- Responsible for all needed daily reports
- Deal directly with guests to settle any disputes
- Responsible for inputting all casino marketing reservations
- Responsible for inputting all wholesale reservations
- Manages multiple blocks for wholesalers, producers, and casino on a daily basis
- Creation of department specific forms
- Creation and maintenance of department specific spreadsheets
- Maintaining employee files
- Involved in the ongoing training of all employees
- Verifying payroll reports on a weekly basis
- Assisting the ticket office director as needed
- Performing all other job related duties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
