Daytime - Ticket Specialist Supervisor

Legends Global•Wichita, KS

21d

About The Position

Day schedule between the hours of 9am and 6pm. Supervise part-time ticketing specialists at INTRUST Bank Arena and other venues in accordance with Legends Global policies and applicable laws. Responsibilities include training, planning, assigning, and directing the work of part-time staff. Address complaints and resolve problems with the direction of box office management.

Requirements

High School Diploma or GED, some college preferred.
Box office experience desired.
Two - five years professional work experience.
Supervisory and cash handling experience.
Ability to speak read and write in English.

Responsibilities

Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions.
Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.
Open INTRUST Bank Arena and Orpheum box office during scheduled business hours.
Serve as manager on duty for box office during events at the Orpheum.
Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.
Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
Must effectively provide customer service to deal with box office questions independent from box office management.
Ability to work independently and as part of a team.
Regular attendance is an essential job function.
Position requires the ability to work at all local Legends Global venues in Wichita and Andover.
Other duties as assigned.