Ticket Office Representative - On-Call
About The Position
Specific Job Functions: Properly operate the current Ticketing system for ticket sales. Interpret and utilize numerous systems and show codes. Cross-sell tickets and provide information for all sister properties. Provide the highest level of customer service to all guests. Resolve guest complaints or find the appropriate person able to assist. Utilize a cash drawer with various tender types. Input numerous reservations with accuracy. Retrieve seats from different blocks for corresponding vendors. Finalize reservations and distribute tickets to correct purchasers. Organize all daily paperwork by tender types and correctly balance to Cashier Reports. Answer multi-line telephones. Check stock levels and replenish to operational levels prior to opening. Balance correctly at the end of shift. Clean work area thoroughly at the end of shift. Possibility of assisting management when needed. Perform any and all other job related functions.
Requirements
- Must be fluent in English both spoken and written.
- Must have at least 6 months cash handling experience.
- Must have at least 6 months of customer service experience.
- Ability to work independently as well as a part of a team.
- Professional appearance and demeanor a must.
Nice To Haves
- Previous Ticketing experience is preferred.
Responsibilities
- Operate ticketing system
- Interpret and utilize systems and show codes
- Cross-sell tickets and provide information
- Provide customer service
- Resolve guest complaints
- Utilize a cash drawer
- Input reservations
- Retrieve seats from different blocks
- Finalize reservations and distribute tickets
- Organize paperwork and balance Cashier Reports
- Answer multi-line telephones
- Check stock levels and replenish
- Balance at the end of shift
- Clean work area
- Assist management when needed
- Perform other job related functions
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
