Ticket Office Assistant Manager

MSU Careers Details • East Lansing, MI

1d

About The Position

The Department of Intercollegiate Athletics is searching for a Ticket Office Assistant Manager to assist in managing the operational and personnel activities of the ticket office. Responsibilities include, but are not limited to: Serve as the primary customer service manager, providing front-line support for escalated customer inquiries Oversee ticket operations for Olympic sports, including Paciolan setup, digital ticket distribution and reconciliation Provide oversight for miscellaneous ticketed events, including MHSAA championships, concerts and banquets Manage the ticket office on event evenings and weekends Manage interns, includes selecting and training highly effective candidates, providing direction, feedback, and support to ensure employees understand responsibilities and are effective in their roles, and delegates appropriate and meaningful work. Represent the Spartan Ticket Office in cross-departmental meetings, with a primary focus on revenue generation and digital ticketing initiatives Provide basic resolution to ticketing software issues and questions as they arise from internal end users Provide support in configuring the ticketing system to build events, venues, external events, ticket layouts, etc. as directed. Develop and delivers general ticketing and specific ticketing system trainings for staff. Maintain inventory of hardware and is responsible for updates to handheld ticket scanners Prepare and deliver monthly revenue reconciliation documentation to the Business Office, accounting for all payments processed through the Spartan Ticket Office Ensure proper distribution and tracking of complimentary tickets in compliance with NCAA, Big Ten and internal policies Other duties as assigned

Requirements

• Knowledge equivalent to that which normally would be acquired by completing a four year college degree program in Management or Accounting
• one to three years of related and progressively more expansive work experience in management, accounting, and computerized ticketing systems
• or an equivalent combination of education and experience.

Nice To Haves

• Completed internship within a Division 1 Athletic Ticket Office.
• Paciolan software experience.

Responsibilities

• Serve as the primary customer service manager, providing front-line support for escalated customer inquiries
• Oversee ticket operations for Olympic sports, including Paciolan setup, digital ticket distribution and reconciliation
• Provide oversight for miscellaneous ticketed events, including MHSAA championships, concerts and banquets
• Manage the ticket office on event evenings and weekends
• Manage interns, includes selecting and training highly effective candidates, providing direction, feedback, and support to ensure employees understand responsibilities and are effective in their roles, and delegates appropriate and meaningful work.
• Represent the Spartan Ticket Office in cross-departmental meetings, with a primary focus on revenue generation and digital ticketing initiatives
• Provide basic resolution to ticketing software issues and questions as they arise from internal end users
• Provide support in configuring the ticketing system to build events, venues, external events, ticket layouts, etc. as directed.
• Develop and delivers general ticketing and specific ticketing system trainings for staff.
• Maintain inventory of hardware and is responsible for updates to handheld ticket scanners
• Prepare and deliver monthly revenue reconciliation documentation to the Business Office, accounting for all payments processed through the Spartan Ticket Office
• Ensure proper distribution and tracking of complimentary tickets in compliance with NCAA, Big Ten and internal policies
• Other duties as assigned

What This Job Offers

• Career Level: Manager