Ticket Office Agent - Eldorado (Reno)

Caesars Entertainment Corporation•Reno, NV

56d•$15

About The Position

Sell or print tickets for shows and make dinner reservations for packages. Sell tickets to other shows using Ticketmaster. Make sure all guests have a positive experience while attending our show.

Requirements

Must have the ability to provide our guests with excellent customer service, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests
Must possess computer knowledge, ticketing knowledge and good English communication skills
Must have the ability to deal with customers daily
Must be self-motivated
Must be able to handle money
Must have good phone skills
Ability to deal with stressful situations
Ability to stand for long periods of time
Must have the ability to use logical deduction to solve problems
Must be friendly, outgoing, professional and a good communicator
High School diploma or equivalent

Responsibilities

Sell show/dinner tickets, print reservations and assist supervisor in loading shows
Make sure all problems are solved in a quick and professional manner
Ensure the safety of all guests
Assist in the direction of guests to various locations and aid casino personnel with VIP guests
Deal with challenging situations
Keep track of supplies, selling and restocking retail, tracking daily sales of tickets, restaurants, retail, Silver Legacy and Ticketmaster, checking group information and booking reservations
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned

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