Thrombectomy-Capable Stroke Center Program Manager

Cleveland Clinic•Vero Beach, FL

17h

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Develops and implements inpatient and outpatient stroke related performance improvement plans and processes, and coordinates efforts across participating departments/ institutes. Sets priorities for Thrombectomy-Capable Stroke Center development, initiates, manages and leads operations associated with performance improvement teams.

Requirements

Registered Nurse with strong clinical background in acute care and/or ambulatory care.
Bachelors of Nursing Science required.
Current state licensure as an RN.
Certification in NIHSS within 90 days of hire.
Minimum three years' experience with appropriate patient population.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Demonstrates competency in the use of computer applications (Microsoft Office), statistical programs and clinical and administrative databases.
Excellent interpersonal, written and verbal communication skills in working with stroke patients and several departments, services, and leaders.
Effective at cultivating relationships necessary to address and resolve challenges.
Manual dexterity to operate office equipment.
Will require periods of sitting, standing and the ability to travel to various locations throughout the Cleveland Clinic; must have normal or corrective vision, ability to clearly communicate verbally by phone.
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Nice To Haves

Master's Degree preferred.
Previous Stroke Center or program management preferred.
Stroke Certified RN or other certification pertinent to role within 2 years of hire.
Recommend successful completion of continuous improvement training (example: 6Sigma or SolVE) within 2 years of hire.

Responsibilities

Supports program development, internal and external outreach activities and performance improvement initiatives.
Forms teams and ensures all appropriate clinical areas are represented.
Meets with key stakeholders to identify opportunities to reduce risk and ensure high reliability care in the stroke population.
Coordinates team meeting, prepares and maintains documentation, facilitates teams by using appropriate performance improvement methodology.
Leads annual certification preparation, presentation, and sets expectations for departmental responsibilities.
Participates in Enterprise meetings to facilitate process improvement across the health system and engage in projects that support the mission and vision of the Neurological Institute.
Utilizes current knowledge of Joint Commission disease specific certification and other regulatory agency standards to promote safety and best outcomes for patients.
Educates and/or organizes educational activities for continuum of care providers (staff, nursing, APP's, residents etc.) in conjunction with PSC nursing staff, to keep current with AHA/ASA recommendations and updates standards of care
Synthesizes data from multiple sources to evaluate outcomes to redesign processes.
Develops policies and procedures across service lines to reflect changing standards for stroke care that is evidenced-based care.
In conjunction with program medical director, ensures the Thrombectomy-Capable Stroke Center is current with AHA/ASA recommendations and updated standards of care.
Collaborates with referring facilities and transport teams to ensure patient safety during transition of care.
Tracks and trends patient satisfaction experience at program level and various additional data points such as length of stay, volumes, readmissions, 90 day functional outcomes and others metrics as required by the national registry ry.
Promotes the professional development of caregivers across the continuum by organizing learning opportunities both locally and regionally. This includes mentoring and empowering bedside RN's to advance learning through certification and involvement in professional organizations.
Acts as point person throughout the 2 day Joint Commission recertification visit.
Other duties as assigned.