Thrift Store Sales Associate: part-time
About The Position
As a Sales Associate with the Falls Church Clock Tower Thrift Shop, you will play a key role in supporting NVFS's mission by creating a welcoming shopping experience and helping drive store operations that fund critical programs across the community. In this role, you will provide excellent customer service, assist with both cashier and donation processing, and support daily store operations. You will collaborate with team members to promote merchandise, meet sales goals, and ensure a positive experience for every customer, donor, and volunteer. The Falls Church Clock Tower Thrift Shop directly supports NVFS programs by generating funding for services that strengthen individuals and families in the community. Through your work, you help create an inclusive, supportive environment while contributing to the success of the store and the impact of the mission.
Requirements
- Ability to use a cash register, calculator, credit card processing machine and make change accurately
- Oral and written fluency in English; Must be able to speak English and interact with English-speaking customers/donors without assistance with translation
- Strong customer service orientation: ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone
- Ability to work collaboratively with other thrift store staff
- Excellent at multi-tasking with solution-oriented and collaborative approach
- Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite
- Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability
- Successful completion of background checks upon hire
- Must have reliable transportation
- Must be available to work holidays, evening and weekends as needed and on short notice
- Must be able to lift and move up to 25 pounds of clothing and/or house wares (which may be large or bulky) on and off of retail fixtures such as shelving up to six (6) feet high and clothing racks up to four (4) feet high and z-racks up to six (6) feet high
Nice To Haves
- Related work experience in retail sales and customer service preferred
- Familiarity with Thrift Store and aftermarket pricing a plus
- Marketing experience a plus
- Spanish language fluency a plus. Additional language skills always welcome.
Responsibilities
- Create a superior customer experience by providing high levels of customer service
- Engage customers, understand their needs, and learn sales and donation opportunities
- Work well in team environment with other staff and volunteers
- Maintain orderliness of sales floor and store displays to ensure presentation of items and merchandise are visually appealing to support the customer / buyer experience
- Assist in marketing efforts working in collaboration with the store manager and other staff
- Process sales transactions ensuring accuracy of payment
- Process merchandise following pricing guidelines
- Process store donations according to established guidelines
- Foster team environment with other staff and volunteers
- Assist manager with annual inventories as assigned
- Work under supervision of Manger and/or Assistant Manager in a timely manner
- Maintain current level of knowledge on NVFS programs and events
Benefits
- Comprehensive benefit offerings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
