Thrift Store Sales Associate: part-time

Northern Virginia Family Services•Falls Church, VA

13h•Onsite

About The Position

As a Sales Associate with the Falls Church Clock Tower Thrift Shop, you will play a key role in supporting NVFS's mission by creating a welcoming shopping experience and helping drive store operations that fund critical programs across the community. In this role, you will provide excellent customer service, assist with both cashier and donation processing, and support daily store operations. You will collaborate with team members to promote merchandise, meet sales goals, and ensure a positive experience for every customer, donor, and volunteer. The Falls Church Clock Tower Thrift Shop directly supports NVFS programs by generating funding for services that strengthen individuals and families in the community. Through your work, you help create an inclusive, supportive environment while contributing to the success of the store and the impact of the mission.

Requirements

Ability to use a cash register, calculator, credit card processing machine and make change accurately
Oral and written fluency in English; Must be able to speak English and interact with English-speaking customers/donors without assistance with translation
Strong customer service orientation: ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone
Ability to work collaboratively with other thrift store staff
Excellent at multi-tasking with solution-oriented and collaborative approach
Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite
Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability
Successful completion of background checks upon hire
Must have reliable transportation
Must be available to work holidays, evening and weekends as needed and on short notice.
Must be able to lift and move up to 25 pounds of clothing and/or house wares (which may be large or bulky) on and off of retail fixtures such as shelving up to six (6) feet high and clothing racks up to four (4) feet high and z-racks up to six (6) feet high.

Nice To Haves

Related work experience in retail sales and customer service preferred
Familiarity with Thrift Store and aftermarket pricing a plus
Marketing experience a plus
Spanish language fluency a plus. Additional language skills always welcome.

Responsibilities

Create a superior customer experience by providing high levels of customer service.
Engage customers, understand their needs, and learn sales and donation opportunities.
Work well in team environment with other staff and volunteers.
Maintain orderliness of sales floor and store displays to ensure presentation of items and merchandise are visually appealing to support the customer / buyer experience.
Assist in marketing efforts working in collaboration with the store manager and other staff.
Process sales transactions ensuring accuracy of payment.
Process merchandise following pricing guidelines.
Process store donations according to established guidelines.
Foster team environment with other staff and volunteers.
Assist manager with annual inventories as assigned.
Work under supervision of Manger and/or Assistant Manager in a timely manner
Maintain current level of knowledge on NVFS programs and events.