Third Party Oversight Developer - Remote
About The Position
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success. Responsibilities An Average Day: Provide expert-level oversight, analysis, testing, and integration support for ServiceNow applications and workflows developed by third-party vendors and customer teams, ensuring alignment with platform standards, OOB best practices, and enterprise governance requirements. Additionally, in this position you will: Perform governance and oversight for all third-party developed ServiceNow workflows Conduct code analysis to identify conflicts, collisions, and deviations from best practices Guide third-party developers toward maximizing out-of-the-box (OOB) functionality Execute smoke testing and validation of received code/configurations Validate 508 compliance with customer accessibility office Coordinate with customer Cyber offices for security approvals Execute and report on ServiceNow ATF results Promote code through environments (Dev → Test → UAT → Production) Support customer UAT processes and provide hands-on assistance during testing Represent third-party projects in customer change/release management processes Facilitate knowledge transfer sessions from third-party developers to customer staff Provide Level 1 and Level 2 support for integrated third-party solutions Configure incident/problem reports and SLA tracking
Requirements
- Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust
- Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry
- Must pass federal tax compliance screening
- Minimum 5 years ServiceNow development experience
- Minimum 2 years in Federal government environments
- Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity.
- Demonstrated experience overseeing third-party development and integration projects
- Knowledge of code validation, ATF testing, and release management processes
- ServiceNow development (Business Rules, Script Includes, UI Actions, Client Scripts)
- Automated Test Framework (ATF) creation and execution
- Code review and conflict detection methodologies
- Integration testing and validation
- 508 accessibility compliance testing
- Cyber security approval processes (ATO, FISMA)
- Customer change management and CAB/ARB participation
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) for applicable domains: ITSM, ITOM, HRSD, HAM/SAM
Responsibilities
- Perform governance and oversight for all third-party developed ServiceNow workflows
- Conduct code analysis to identify conflicts, collisions, and deviations from best practices
- Guide third-party developers toward maximizing out-of-the-box (OOB) functionality
- Execute smoke testing and validation of received code/configurations
- Validate 508 compliance with customer accessibility office
- Coordinate with customer Cyber offices for security approvals
- Execute and report on ServiceNow ATF results
- Promote code through environments (Dev → Test → UAT → Production)
- Support customer UAT processes and provide hands-on assistance during testing
- Represent third-party projects in customer change/release management processes
- Facilitate knowledge transfer sessions from third-party developers to customer staff
- Provide Level 1 and Level 2 support for integrated third-party solutions
- Configure incident/problem reports and SLA tracking
Benefits
- AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
