Thermal Project Leader - Reno,NV

Electrical Reliability Services•Reno, NV

58d•Onsite

About The Position

The Project Leader will provide world class start-up leadership for large, high-profile orders of Vertiv Thermal equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers. DUTIES & RESPONSIBILITIES: ROLE Relies on extensive experience and judgment to plan and accomplish work related goals Requires no direct supervision Leads and directs the work of others Provides guidance to others on complicated situations Factory certified on a variety of products that interact with Vertiv systems: Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager Coordinate start-up and site testing activities for assigned projects before it begins Review site testing requirements and service items provided on the sales order Review customer or third-party test procedures, match to what was sold with the order Assist and recommend man-power needs for the job Gather all documentation for job (submittals, as-built drawings, in-house test procedures) Tag equipment and open start-up & site testing tickets Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant Assist contractors as required during installation of assigned projects Coordinate Pre-Site meetings with contractor Visit site on regular basis as agreed upon, typically once per week for large jobs Provide phone support to contractor for technical questions during installation Support start-up and site testing activities for assigned projects Ensure sufficient man-power on site each day to perform start-up and site testing work Assist during start-up and site testing as necessary, depending upon man-power availability and site location Provide first level of tech support assistance to speed up problem resolution Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Provide daily status reports to Service management and sales rep Support District Offices, or Thermal Technical Support, as requested even for projects not directly assigned to by the Area Manager Assist or coordinate PM's for large customers, as requested by District Manager Provide phone or on-site support for remedial services calls Provide a first line of high-level technical support on-site for critical customer problem resolutions TECHNICAL Provide On-the-Job training and on-site direction to associates for assigned projects Conduct field customer training for assigned projects as required Communicate with Thermal Technical Support on equipment issues Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - “14 hours rule” Report all work related accidents or injuries within 24 hours to the appropriate personnel Must be a role model to fellow associates with regards to safety by setting a positive example Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected ADMINISTRATION Coordinate assigned project completion, customer training, and close-out Provide all test data and start-up reports in a final package to the customer Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Thermal Tech Support, or the Project Leader directly Provide Time and Material quotes for customers or contractors for assigned projects, as necessary Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Thermal Technical Support for regular profit/loss reports to Service management Review and process submittal drawings Log all technical support telephone calls Provide accurate and timely reporting in accordance with published guidelines Time cards, expense reports, mileage reports, ticket closure, forms, et al. Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer or contractor where applicable Coordinate and attend customer or contractor meetings as required Maintain customer satisfaction rates according to company guidelines PERFORMANCE Complete all work in an efficient and timely manner Capable of making strong decisions, technical and commercial, under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup/escalation process and procedures In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Maintain proper and adequate level of internal communications Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. Conduct themselves in a high degree of professionalism, and of service delivery Ability to handle stressful situations and provide a calming effect to customer High level of diplomacy when interacting with internal and external customers KNOWLEDGE, SKILLS & ABILITIES: Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
Strong knowledge of various industry standards, such as OSHA and NFPA.
Product certifications up to date.
Understanding of project management processes and programs
Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams
Ability to give technical assistance via the telephone to internal or external customers on a regular basis
Provide on-site customer consultation, must be able to present themselves as an expert in the field
Expert analytical, problem-solving, and communication skills (verbal and written) required.
Able to manage customer expectations during stressful situations
A high degree of communication, supervisory, organizational and management skills are required.
A good theoretical background and strong management skills are necessary.
Communicate effectively, in writing and verbally, with clients, peers and management.
Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
Strong skill sets:
Strong communication skills
Ability to communicate with all levels within the customer organization
Strong verbal communication
Excellent written skills
Able to manage stressful situations
Diplomacy
Troubleshooting skills
Safety procedures
Strong organizational and planning skills
Excellent time management ability, capable of working without direct supervision
Computer skills
Advanced word processing, report generation
Spreadsheet processing
Electronic mail
Test equipment and data analysis programs
Familiarity with computer networks
Experience with commissioning applications such as CxAlloy
Mechanical aptitude
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
In all aspects of the job, need to lead by example, and held to a higher standard of conduct
Minimum of 10% domestic travel is required
Hour/Day on-call availability through a national paging system
Valid driver's license
Valid U.S. passport required
Deployable in the event of emergencies
Willing to work flexible hours, weekends, holidays and night work.
Must be at least 18 years old
Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Vertiv will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Responsibilities

Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager
Coordinate start-up and site testing activities for assigned projects before it begins
Review site testing requirements and service items provided on the sales order
Review customer or third-party test procedures, match to what was sold with the order
Assist and recommend man-power needs for the job
Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
Tag equipment and open start-up & site testing tickets
Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment
Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant
Assist contractors as required during installation of assigned projects
Coordinate Pre-Site meetings with contractor
Visit site on regular basis as agreed upon, typically once per week for large jobs
Provide phone support to contractor for technical questions during installation
Support start-up and site testing activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide first level of tech support assistance to speed up problem resolution
Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required
Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
Provide daily status reports to Service management and sales rep
Support District Offices, or Thermal Technical Support, as requested even for projects not directly assigned to by the Area Manager
Assist or coordinate PM's for large customers, as requested by District Manager
Provide phone or on-site support for remedial services calls
Provide a first line of high-level technical support on-site for critical customer problem resolutions
Provide On-the-Job training and on-site direction to associates for assigned projects
Conduct field customer training for assigned projects as required
Communicate with Thermal Technical Support on equipment issues
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety by setting a positive example
Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
Coordinate assigned project completion, customer training, and close-out
Provide all test data and start-up reports in a final package to the customer
Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Thermal Tech Support, or the Project Leader directly
Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Thermal Technical Support for regular profit/loss reports to Service management
Review and process submittal drawings
Log all technical support telephone calls
Provide accurate and timely reporting in accordance with published guidelines
Maintain company property according to company policies
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer or contractor where applicable
Coordinate and attend customer or contractor meetings as required
Maintain customer satisfaction rates according to company guidelines
Complete all work in an efficient and timely manner
Capable of making strong decisions, technical and commercial, under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard
Must act and perform as a role model to all field associates
Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
Conduct themselves in a high degree of professionalism, and of service delivery
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers