Thermal System Specialist-Reno

Vertiv Group•Reno, NV

About The Position

A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager. RESPONSIBILITIES ROLE Relies on extensive experience and judgment to plan and accomplish work related goals Perform a extensive amount of extremely difficult and challenging work related tasks Requires no direct supervision while leading and directing others Support start-up and commissioning activities for assigned projects Ensure sufficient man-power on site each day to perform start-up and site testing work Assist during start-up and commissioning as necessary, depending upon man-power availability and site location Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Provide first level of tech support assistance to speed up problem resolution Provide daily status reports to Service management and sales rep TECHNICAL Render on site and phone assistance to customers. Communicate with appropriate Technical Support/Engineering on equipment issues Provides Technical Support on-site or via Telephone to CE’s Assist contractors as required during installation and commissioning of assigned projects Provides OJT to CE’s on various types of equipment in the field Implement Field Change Notices (FCN) according to published guidelines Keep current on Safety Bulletins, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines – “14 hours rule” Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al. Provide Time and Material quotes for customers or contractors for assigned projects, as necessary Provide estimated time of arrival to the Customer Response Center (CRC) where applicable Assist with scheduling by working within the guidelines Delegate team tasks as needed Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer/Contractor Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup/escalation processes and procedures In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Maintain proper and adequate level of internal communications Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.

Requirements

Minimum 5 years relevant industry/commercial experience and leadership experience
Minimum 3 years Liebert product experience
Must have High School Diploma or a accredited GED
1-2 year HVAC Diploma or Technical School Degree
EPA 608 refrigerant license – Level 2 or Universal
Professional Leader
Reliable
Team Player
Must be very proficient with electrical / electronic test equipment and fundamentals
Must be very proficient in reading and interpreting electrical line diagrams and blueprints
Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
Independently perform fix/repair techniques based on knowledge
Ability to perform proper brazing techniques
Capable of completing tasks and return unit to full operating conditions
In depth knowledge on Liebert Products and the ability to lead
Capable to train and supply instructions to other CEs
Ability to summarize and report all work related tasks performed
Project Management skills & experience a plus
Strong skill sets: Ability to schedule and coordinate work schedules for other associates and subcontractors
Ability to provide technical support via telephone or in person to other associates or vendors
Ability to instruct on the job training to other associates
Ability to delegate work activities to associates in a work group based upon skill level
Outstanding communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Superior organizational and planning skills
Computer skills
Mechanical aptitude
Strong communication skills
Ability to communicate with all levels within the customer organization
Strong verbal communication
Excellent written skills
Able to manage stressful situations
Excellent time management ability, capable of working without direct supervision.
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Hour/Day on-call availability through a national paging system
Valid U.S. passport required
Deployable in the event of emergencies
Must be at least 18 years old

Nice To Haves

Project Management skills & experience a plus

Responsibilities

Support start-up and commissioning activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing work
Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
Provide first level of tech support assistance to speed up problem resolution
Provide daily status reports to Service management and sales rep
Render on site and phone assistance to customers.
Communicate with appropriate Technical Support/Engineering on equipment issues
Provides Technical Support on-site or via Telephone to CE’s
Assist contractors as required during installation and commissioning of assigned projects
Provides OJT to CE’s on various types of equipment in the field
Implement Field Change Notices (FCN) according to published guidelines
Keep current on Safety Bulletins, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al.
Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
Assist with scheduling by working within the guidelines
Delegate team tasks as needed
Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer/Contractor Meetings as required
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation processes and procedures
In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard.
Must act and perform as a role model to all field associates
Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.