Sr. Clinical Specialist CRM - Reno

Medtronic•Reno, NV

2d•$85,000 - $115,000•Remote

About The Position

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. CAREERS THAT CHANGE LIVED - POSITION DESCRIPTION: Provide technical, educational, operational and sales support to assist the district in meeting CRM sales and customer service objectives. CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.

Requirements

High School Diploma PLUS a minimum 8 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR- Associate’s Degree PLUS a minimum total 6 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR- Bachelor’s Degree PLUS a minimum of 4 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company
Must have a valid driver's license and active vehicle insurance policy.
In addition, your driving record will be reviewed and will be considered as part of your application.

Nice To Haves

Thorough working knowledge of medical terminology and the medical device industry
Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
Strong work ethic in accomplishing objectives of the position
Expertise with Microsoft tools and other applications (i.e., SalesForce.com)
Ability to meet vendor credentialing requirements
Excellent customer service skills
Excellent interpersonal, written/verbal communication skills
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Responsibilities

Technical Support Successfully completes CRM Field Technical Training – including online and field-based training Performs checks/interrogations of all CRM medical device systems post sign-off Supports implants of all CRM products post sign-off Provides on-call support as needed on evenings and weekends post sign-off Provide troubleshooting support as requested
Operational Support Assures completion of patient registration and any other required hospital documentation Helps manage consignment inventory and trunk inventory once obtained Provides additional inventory support to meet customer needs Maintains software on programmers throughout the district as directed Assists with managing daily coverage logistics as needed
Educational Support Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
Sales Support Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer Assists with obtaining customer POs throughout the quarter Has a basic understanding of the competitive landscape Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
Ongoing Technical Development Stays up to date on new products, solutions and patient management offerings Completes all assigned training in a timely manner Performs other related duties as assigned

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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