Relationship Manager (Reno, NV)
About The Position
The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Affordable Medical, Dental and Vision coverage Outstanding 401k – Employer match up to 5% Paid Volunteer Hours Accrued Paid Time Off (PTO) & Paid Holidays Life Insurance and Long-Term Disability (company paid) Continuing Education Opportunities Hiring for an in-person role in Reno, Nevada area only.
Requirements
- Undergraduate degree in business, finance or banking related field preferred or equivalent experience.
- 5+ years experience in a banking environment.
- 3+ years' of strategic sales relationship management experience.
- Extended hours or on call required during peak workloads or special projects.
Nice To Haves
- Experience in a leadership role with a concentration in customer service and sales preferred.
Responsibilities
- Deliver enthusiastic, professional, quality customer service to Farm Bureau partners, members, non-members, and bank personnel by creating a positive first impression and acting as the single point of contact for all customers personal and business banking needs.
- Serve as point of contact for strategic partners and high net earning individual and business client portfolio.
- Leading, directing and coordinating in the effective delivery of products and services to clients and prospects.
- Proactively manage portfolio of clients. Expand business banking customer relationships by identifying new needs and maximizing opportunities within relationships.
- Effectively leverage, coordinate and organize targeted marketing campaigns, events and new product launches to drive sales activities and fulfill customer needs across all Farm Bureau partners.
- Identify gaps, trends associated with service levels and works with department to establish corrective action plans to improve process to ensure service levels.
- Analyze the client's financial and operating strategies and recommends alternative or additional financial services to best meet the client's needs.
- Source and provide credit solutions for prospects and clients.
- Empowered to implement continuous improvements to processes, systems and services.
- Adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion, monitoring and updating of all required documentation.
- Stays abreast of all regulatory, legal, government regulations, policy and procedures.
- Responsible for performing out bound customer courtesy calls to notify, educate, and troubleshoot customer inquiries.
- Responsible for assisting Relationship Banking Department with daily tasks as needed, including reading/responding to customer emails, outbound calls and taking customer calls Relationship Banking phone queue and following up with customers as necessary.
- Proactively aware of Farm Bureau Banks key performance indicators and assists with meeting credit and loan growth sales goals.
- Ability to make independent decisions prior to contacting management.
Benefits
- Affordable Medical, Dental and Vision coverage
- Outstanding 401k – Employer match up to 5%
- Paid Volunteer Hours
- Accrued Paid Time Off (PTO) & Paid Holidays
- Life Insurance and Long-Term Disability (company paid)
- Continuing Education Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
