Therapy Operations Specialist

BrightStar Care of Frisco and Carrollton•Richardson, TX

1d•Onsite

About The Position

At BrightStar Care Plano we’re not just filling positions — we’re building a team of passionate people who want to make an impact. Every voice is heard, every idea has weight, and every role plays a key part in our success. We believe in supporting our team members with the tools, trust, and flexibility they need to thrive — professionally and personally. If you’re looking for more than just a job — if you want to be part of a company that values growth, collaboration, and innovation — you’ll feel right at home here. We’re looking for a teammate who thrives in a hands - on role, brings a strong work ethic, and always leads with integrity. The right candidate is naturally organized, can problem - solve on the fly, and uses critical thinking to make smart decisions in fast - moving situations. Most importantly, we want someone who genuinely cares about people - a professional who takes pride in ensuring clients, families, and team members feel supported and valued every step of the way

Requirements

Proven experience in home health scheduling — you know the flow, the demands, and how to keep everything moving smoothly.
Strong communication skills with the ability to build trust and confidence when speaking with referral sources, clients, and families.
Calm under pressure, with the ability to de-escalate issues and turn challenges into solutions.
Background in fast-paced, high call volume settings, where organization and focus are key.
Exceptional client service skills, both over the phone and in person, ensuring every interaction is professional and supportive.
Expert multi-tasker who thrives on managing complex scheduling needs while maintaining accuracy and efficiency.
Tech-savvy professional proficient in web-based systems, MS Outlook, Word, and Excel.

Nice To Haves

Healthcare scheduling experience preferred, but we welcome proven scheduling expertise from similar industries.

Responsibilities

Welcome new clients with care by entering them into our BrightStar Care database, ensuring every detail is accurate from the start.
Coordinate meaningful connections by scheduling and staffing visits that match patient needs with the right caregivers.
Keep care moving forward by tracking referrals and monitoring the start of care so clients never experience a gap in service.
Be a trusted first point of contact by answering calls from clients, families, and team members with empathy and professionalism.
Match care with need by gathering client information and aligning it with scheduling requirements using your organizational and problem - solving skills.
Deliver service that stands out by resolving requests quickly and accurately, escalating only when needed, and always aiming for client satisfaction.
Listen with heart by responding to client calls in a compassionate, supportive way that reinforces trust and comfort.
Champion quality and safety by upholding BrightStar’s standards of care and consistency.
Be the face of positivity by treating clients, colleagues, and the community with professionalism and respect.
Build strong relationships by fostering ongoing connections with both office staff and field team members.