Theatre Arts Box Office Supervisor - 10/12 Pay Plan

California State University System•Long Beach, CA

47d

About The Position

Under the general direction of the Department Chair, who serves as Artistic Producing Director and the Theatre Management Coordinator, who acts as Managing Director for the California Repertory Company and Theatre Arts Department, the incumbent is responsible for all fiscal activities and operations for the Theatre Arts Box Office and the University Theatre Box Office.

Requirements

The ideal candidate possesses strong knowledge of cash handling practices and Payment Card Industry Data Security Standards (PCI DSS), along with familiarity with MS Office Suite and ticketing systems such as Blue Fin and Tix.com.
They bring experience working with diverse communities and audiences, demonstrating cultural awareness and adaptability to varied needs.
Equipped with a solid understanding of security procedures for payment card transactions, cash handling, and ticket sales, they excel in written communication, customer service, and interpersonal skills.
Highly detail-oriented and flexible, they can manage multiple projects under tight deadlines while maintaining accuracy and professionalism.
A collaborative team player, they combine organizational skills with a commitment to delivering exceptional service.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
A bachelor's degree or equivalent in a related field.
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Nice To Haves

Two years of related experience preferred.

Responsibilities

Oversees the daily box office fiscal operations for all Theatre Arts - Process daily sales for all Theatre Arts department ticketed events, which includes selling tickets and Class Pass subscription packages from window sales, online orders, email, and phone orders. Oversee the fiscal accounting of web sales, reconcile and record sales data, prepare deposits, and transport deposits to the university's cashier's office.
Oversees ticket sales schedule and systems programming - Program all season and special events into the ticketing system for the Cal Rep and University Players seasons, as well as for rentals or departmental events. Responsible for tickets sales at community events for the Cal Rep Theatre and University Players Theatre, including managing ticket assignments, ticket changes, will call reservations, technical problems with ticket sales, budgetary reporting and funding transfers.
Oversees efficient performance of the box offices - In collaborating with the Theatre Management Coordinator, develop policies and operational procedures for the Theatre Arts and University Theatre Box Offices. Maintains a Box Office procedures manual for use by student workers. Ensure the proper interpretation and implementation of cash handling procedures and Payment Card Industry Data Security Standards.